my mongo bi connector not connecting with mongodb atlas

unable to load MongoDB information: failed to create admin session for loading server cluster information: 
unable to execute command: server selection error: context deadline exceeded, current topology: { Type: Single, Servers: [{ Addr: myclusteruri.iypuv.mongodb.net:27017, Type: Unknown, Average RTT: 0, Last error: connection() error occured during connection handshake: EOF }, { Addr: myclusteruri.iypuv.mongodb.net:27017, Type: Unknown, Average RTT: 0, Last error: connection() error occured during connection handshake: EOF }, { Addr:myclusteruri.iypuv.mongodb.net:27017, Type: Unknown, Average RTT: 0, Last error: connection() error occured during connection handshake: EOF }, ] }