Hi Team,
I am writing to request an update to my Examity Profile. I have already email to certification@mongodb.com, could anyone can follow up my request? Thanks!
Best Regards,
Thomas kwok
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Hello! Thank you for reaching out. I will check in on this now. Appreciate your patience.
Thank you,
Jodine
Hello again! This request is complete. Please let me know if you need anything else.
Best,
Jodine
Hi Jodine,
I checked the name have been changed. Thanks for your support!
Best Regards,
Thomas Kwok
8 days later
Hi, I also have that information wrong and I couldn’t identify myself in my exam today. 
I also sent an email to: certification@mongodb.com
Could you help me update my information in examity?
Hi Diego! I will check into this now. Will respond back shortly. Thank you!
Hi Diego! I saw this was updated for you this morning. Thanks for reaching out. Good luck with your exam!
Thank you very much for your help and your wishes 
Hello Jodine
I am having the same issue as above.
While scheduling an exam, the information page has my anonymous name and does not allow me to change it to my real name. Will this affect the name on my certification? I would like the certificate to have my real name: Jessy Martinez
Thank you!
Hello, Jessy! If you send an email with this information to certification@mongodb.com, the team can help to have your name updated. Please include the name it should be and the email address associated. Thank you so much! Good luck with your exam!
Best,
Jodine
20 days later
Could I also get some help with this please? I was denied taking the exam due to first name not matching my ID.
I first raised this issue to certification@mongodb.com on 7th Sep; but I keep getting automated updates and having my ticket closed as “solved”.
Hi Jin_Cheng_Gan, can you please send me an email at jodine.oquendo@mongodb.com with the information you want to be reflected based off your ID and I will troubleshoot this for you. Thank you!
Same Issue here.
I was denied taking the exam due to first name not matching my ID.
I also emailed [certification@mongodb.com] for help. But Not getting answers.
Hi there. Your colleague has sorted it out for me and I was able to take the certification exam.
Thanks.
21 days later
Hello
I also have that information wrong and I couldn’t identify myself in my exam
Hello! Please email me with all of the information and I can reach out to the team for it to be updated. Thank you!
Best,
Jodine
9 days later
Hi @Jodine_Oquendo , I need to update my first name and last name to schedule my certification exam. I have mailed the relevant details to certification@mongodb.com and to your email. Could you please help me with it?
Hello! I saw that this was updated by the team at Mongo who completes these requests when you send the email to certification@mongodb.com Thank you for reaching out! Good luck with your certification and career journey!
1 month later
Hi @Jodine_Oquendo , @Bonny_Bonar , @Heather_Davis
I have purchased the mongo db associate developer exam , before attempting that i had some queries , need your guidance for that
1 . After purchase , can i write the exam any time i am ready or any expiry date is there ?
2 . If during exam , I face any issues , who shall i contact ?
I have already emailed to certification@mongodb.com , awaiting the response .
Please help to clarify this .
Thank you.
@Kanak_Lata_Singh
Apologies for the delay! I have answered your questions below:
1 . After purchase , can i write the exam any time i am ready or any expiry date is there ? Once you purchase the exam, you can take at anytime. The exam will not expire once purchased.
2 . If during exam , I face any issues , who shall i contact ?
You will be connected to a proctor during your exam. If you run into any issues during the exam, please ask your proctor for help.
We also recommend running a systems check prior to taking your exam. Please review Examity’s test-taker resources for more information on what to expect when you take your exam.
I hope this helps. Good luck on your exam and let us know if you have any further questions!