Request to Update First Name In Examity Profile

Vamonos_N_A · 2024-08-26T11:20:51.949Z

Hello Jodine

I am having the same issue as above.

While scheduling an exam, the information page has my anonymous name and does not allow me to change it to my real name. Will this affect the name on my certification? I would like the certificate to have my real name: Jessy Martinez

Thank you!

Jodine_Oquendo · 2024-08-27T13:33:16.175Z

Hello, Jessy! If you send an email with this information to certification@mongodb.com, the team can help to have your name updated. Please include the name it should be and the email address associated. Thank you so much! Good luck with your exam!

Best,
Jodine

Jin_Cheng_Gan · 2024-09-16T15:56:49.535Z

Could I also get some help with this please? I was denied taking the exam due to first name not matching my ID.

I first raised this issue to certification@mongodb.com on 7th Sep; but I keep getting automated updates and having my ticket closed as “solved”.

Jodine_Oquendo · 2024-09-19T14:23:43.803Z

Hi Jin_Cheng_Gan, can you please send me an email at jodine.oquendo@mongodb.com with the information you want to be reflected based off your ID and I will troubleshoot this for you. Thank you!

Radu_Kim · 2024-09-21T01:25:17.398Z

Jin_Cheng_Gan:

Could I also get some help with this please? I was denied taking the exam due to first name not matching my ID.

I first raised this issue to certification@mongodb.com on 7th Sep; but I keep getting automated updates and having my ticket closed as “solved”.

Jin_Cheng_Gan:

Could I also get some help with this please? I was denied taking the exam due to first name not matching my ID.

I first raised this issue to certification@mongodb.com on 7th Sep; but I keep getting automated updates and having my ticket closed as “solved”.

Same Issue here.

I was denied taking the exam due to first name not matching my ID.

I also emailed [certification@mongodb.com] for help. But Not getting answers.

Jin_Cheng_Gan · 2024-09-23T18:45:19.825Z

Hi there. Your colleague has sorted it out for me and I was able to take the certification exam.

Thanks.

Luqman_Youssef · 2024-10-14T20:56:47.153Z

Hello
I also have that information wrong and I couldn’t identify myself in my exam

Jodine_Oquendo · 2024-10-17T16:55:39.282Z

Hello! Please email me with all of the information and I can reach out to the team for it to be updated. Thank you!

Best,
Jodine

Venkat_Kishan_Bommali · 2024-10-27T10:25:04.502Z

Hi @Jodine_Oquendo , I need to update my first name and last name to schedule my certification exam. I have mailed the relevant details to certification@mongodb.com and to your email. Could you please help me with it?

Jodine_Oquendo · 2024-10-30T14:06:13.432Z

Hello! I saw that this was updated by the team at Mongo who completes these requests when you send the email to certification@mongodb.com Thank you for reaching out! Good luck with your certification and career journey!

Kanak_Lata_Singh · 2024-12-13T06:43:08.781Z

Hi @Jodine_Oquendo , @Bonny_Bonar , @Heather_Davis

I have purchased the mongo db associate developer exam , before attempting that i had some queries , need your guidance for that

1 . After purchase , can i write the exam any time i am ready or any expiry date is there ?
2 . If during exam , I face any issues , who shall i contact ?
I have already emailed to certification@mongodb.com , awaiting the response .

Please help to clarify this .

Thank you.

Heather_Davis · 2024-12-17T16:18:32.230Z

@Kanak_Lata_Singh
Apologies for the delay! I have answered your questions below:

1 . After purchase , can i write the exam any time i am ready or any expiry date is there ? Once you purchase the exam, you can take at anytime. The exam will not expire once purchased.

2 . If during exam , I face any issues , who shall i contact ?
You will be connected to a proctor during your exam. If you run into any issues during the exam, please ask your proctor for help.

We also recommend running a systems check prior to taking your exam. Please review Examity’s test-taker resources for more information on what to expect when you take your exam.

I hope this helps. Good luck on your exam and let us know if you have any further questions!

Nuvvula_Chaturya · 2024-12-30T16:04:11.789Z

Hello i accidentally kept my id number as my name now i want attempt a exam on MongoDB but due to the mismatch of my name here and my government name i am unable to write my exam in examicity so can u update the name

Nuvvula_Chaturya · 2024-12-30T16:04:15.118Z

Hello i also have the wrong information and couldn’t identify myself at the exam can u change my first and last name can u help me with this

Heather_Davis · 2024-12-31T15:42:22.778Z

Hi @Nuvvula_Chaturya! Can you please send your request to certification@mongodb.com and cc me as well (heather.davis@mongodb.com). Be sure to include the correct name that is needed. Thank you!

Nuvvula_Chaturya · 2025-01-02T06:40:09.901Z

Hey
I sent you a mail with my correct details can you update it Please.
Thankyou

Arthur_Fonseca · 2025-01-02T19:14:37.378Z

Hello, I would also like some support on updating the certification pdf name and last name to “Arthur Fonseca”, I have messaged certification@mongodb.com but it always create and solve the issue instantly. I have fixed my name on all my mongodb profiles but the PDF is still issue to the wrong name.

Thank you in advance!

RealDangTan_N_A · 2025-01-05T22:06:32.391Z

I sent you a mail with my correct details can you update it, please check it out
Thank you!

Kanak_Lata_Singh · 2025-01-06T02:56:34.073Z

Hi @Heather_Davis

Just wanted to check if for multiple selections kind of questions , for correct ones any partial marks are awarded , or whole answer is marked as wrong if 2 selections are correct and one is wrong ?

Heather_Davis · 2025-01-06T16:09:53.898Z

@Kanak_Lata_Singh Hello! Great question. We do not provide partial points for multiple select questions. Candidate’s must select all of the correct answers and none of the incorrect ones to recieve credit for that question. Hope this helps!
Good luck on your exam and let us know if you have any further questions!