Error: MongoDB error. An error occurred during DNS resolution: request timed out

Hello. I joined this community today because I was frustrated about my first connection Prisma ORM to Mongo DB Atlas. I always get a message “An error occurred during DNS resolution: request timed out” and I never know what caused it. I have tried to turn off my firewall, refresh MongoDB services, change DNS from my connections to Google DNS, I’ve asked some developer groups on Facebook, and I’ve made a lot of effort but until now my laptop still can connect with MongoDB atlas.

Before with the same project file, I try this with my working laptop in the office but all is clear. MongoDB can’t connect to my Next JS Prisma code.

I saw some similar threads, but I couldn’t solve my problem. Could you help me, please?

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Some documentations

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Hi @Jason_Tran , Thanks for your response.

Yes, MongoDB can connect with the office network, and all is good. The problem just in my sharing network with my smartphone that used Telkomsel provider and some of the developers in my group are experiencing something similar and until now still have not found a solution.

I followed the guide from the official link : MongoDB database connector

I haven’t made contact with Prisma’s help center because I think the issue is in the MongoDB settings or a problem with my provider regarding srv. Some time ago I tried to install MongoDB compass to connect, and it worked. But I found another error that I can’t push data to MongoDB local, but I forgot what that error was, but it’s a different error.