International Usage and Taxation
On this page
Tax ID Number
If your organization's billing or invoice address is outside of the United States (USA), add your VAT or GST Number in the VAT/GST ID field on the Payment Method or the Billing Profile modal.
Atlas displays the VAT/GST ID field only if you select a country other than the United States.
Taxation by Region
VAT and GST vary by region. Your organization's billing address determines your region.
Australia
Atlas and Flex Consulting charge GST unless
you provide a valid GST ID Number. To avoid GST charges, include a
valid GST ID Number on your billing profile.
Canada
Note
Your GST ID Number is your 9-digit
Federal Business Number,
plus your 2-character program identifier, plus your 4-digit
reference number.
Atlas charges GST unless you provide a valid GST ID Number.
To avoid GST charges, include a valid GST ID Number on your
billing profile.
Important
Some Canadian provinces charge a provincial sales tax (PST).
Atlas always charges PST, even with a valid GST ID Number.
European Union (EU)
Atlas and Flex Consulting charge
VAT unless you provide a valid VAT ID Number. To avoid VAT charges,
include a valid VAT ID Number on your billing profile.
Important
If your billing address is in Ireland, Atlas and Flex Consulting
always charge VAT, even with a valid VAT ID Number.
India
Atlas and Flex Consulting applies GST charges
to your invoice unless you provide a valid GST ID Number. To avoid
GST charges, include a valid GST ID Number on your
billing profile.
Isle of Man (Part of the UK terroritory for VAT purposes)
Atlas applies UK VAT unless you provide a valid GB VAT
registration number. To avoid UK VAT charges, include a valid VAT ID Number
on your billing profile.
Flex Consulting doesn't charge VAT.
Kenya
Atlas and Flex Consulting charge VAT.
Malaysia
Atlas and Flex Consulting charge Sales and Service Tax (SST).
Norway
Atlas and Flex Consulting charge VAT unless
you provide a valid VAT registration number. To avoid VAT charges,
include a valid VAT ID Number on your billing profile.
Saudi Arabia
Atlas and Flex Consulting charge VAT unless
you provide a valid VAT ID Number. To avoid VAT charges, include a
valid VAT ID Number on your billing profile.
South Africa
Atlas charges VAT.
Flex Consulting doesn't charge VAT.
Singapore
Atlas charges GST unless you provide a valid GST ID Number.
To avoid GST chartes, include a valid GST ID Number on your
billing profile.
Flex Consulting doesn't charge GST.
Switzerland
Atlas and Flex Consulting charge VAT.
United Kingdom (UK)
Atlas charges VAT unless you provide a valid VAT ID Number.
To avoid VAT charges, include a valid VAT ID Number on your
billing profile.
Flex Consulting doesn't charge VAT.
Payment Processing in India
If you pay with a credit card from a credit card issuer based in India, you must complete additional payment processing steps that comply with RBI regulations.
The RBI requires a mandate for recurring payments to ensure you aren't charged above a certain amount each billing period. MongoDB automatically registers a mandate for $1,400 USD each month when you add a payment method or retry a payment.
Mandates
The mandate that MongoDB registers on your behalf permits MongoDB to charge your credit card up to $1,400 USD per month. This might be presented by your card issuer or bank in INR instead of USD.
MongoDB charges your credit card for your usage only. The $1,400 mandate is a limit on the amount you can be charged per month.
You manage your mandates through your card issuer or bank. When you add a payment method or retry a payment with a credit card from a credit card issuer based in India, according to RBI regulations, your card issuer or bank provides a link to manage your mandates.
Payment Statuses
If your credit card issuer is based in India, you might see two additional payment statuses:
Status | Description |
|---|---|
| The payment is pending due to RBI regulations and might require authorization. A payment might stay in the processing state for several days. During this time, according to RBI regulations, your card issuer will notify you of the charge and provide a link for you to revoke your mandate. No action is required unless the payment is for more than ₹15,000 INR. If the payment is for more than ₹15,000 INR, the notification
you receive from your card issuer includes a link to authorize
that payment. You must authorize the payment to successfully
pay, otherwise the payment fails with the If you revoke your mandate, attempts to charge your credit card fail until you register a new mandate. Register a mandate by adding a payment method or retrying a payment |
| The payment is pending, but will be refunded or cancelled as soon as possible. If the payment succeeds, MongoDB refunds it. If the payment fails, MongoDB cancels it. |
Important
If you pay with a credit card from a credit card issuer based in India, you are charged in INR. However, the Atlas UI and MongoDB communications typically present prices in USD.
MongoDB uses the currency conversion rate at the time your payment
moves to the PROCESSING status to convert between
INR and USD.
Adding a Payment Method
When you add a credit card from a credit card issuer based in India as your payment method, Atlas prompts you to verify your identity. After you verify your identity, Atlas might take up to 2 minutes to add your credit card. MongoDB registers a mandate on your behalf.
According to RBI regulations, your card issuer will notify you via SMS that a mandate was registered on your behalf.
Retrying a Payment
When you retry a payment from the Atlas UI, MongoDB prompts you to verify your identity and then registers a new mandate on your behalf.
According to RBI regulations, your card issuer will notify you via SMS that a mandate was registered on your behalf.
Strong Customer Authentication (SCA) Changes
SCA is a new European regulatory requirement to reduce fraud and make online payments more secure. All payment service providers are required to build additional authentication into their checkout flow once SCA goes into effect. Customers in European Economic Area (EEA) might be required to authenticate their credit cards depending on the card's issuer, starting 14 September 2019. If your credit card issuer requires authentication, review the following Authentication Process to continue paying for MongoDB Atlas seamlessly with a credit card.
Marketing emails will be sent out to affected customers announcing the policy change and the steps necessary to comply with SCA.
Authentication Process
The following sections cover different ways to authenticate your credit card to comply with Strong Customer Authentication.
Deploy a Paid Database as a New User
New Atlas users who do not have a payment method saved can authenticate a new credit card when paying for a cluster on the Create a Cluster page. To learn more, see Cluster Types.
Edit Payment Method
Existing users can edit their Payment Method to authenticate a new credit card or reauthenticate an existing credit card to comply with SCA:
In Atlas, go to the Billing page for your organization.
If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.
Do one of the following steps:
Click Billing in the navigation bar.
Click Billing in the sidebar.
The Billing page displays.
Review the Overview tab.
If it isn't already displayed, click the Overview tab.
In the Overview tab, you can explore:
The Running Invoice Total section that shows the total invoice for one organization, or for all invoices for linked organizations, per billing period.
The Available Credits and History sections.
Update your Billing Address details as needed.
Field | Necessity | Action |
|---|---|---|
Country | Required | Select the country for your billing address. You can also start typing the name of the country and then select it from the filtered list of countries. |
VAT ID | Conditional | Atlas displays the VAT ID field if you select a country other than the United States. To learn more about VAT, see VAT ID. If your company's billing address is in a country other than
the United States (USA), Atlas typically charges VAT if you do
not enter a valid IMPORTANT: If your billing address is in Ireland or certain
Canadian provinces, Atlas always charges VAT, even with a valid
To learn more about VAT by region, see International Usage and Taxation. |
Address Line 1 | Required | Type the mailing address for your billing address. |
Address Line 2 | Optional | Type an additional line for the mailing address for your billing address. |
City | Required | Type the name of the city for your billing address. |
State/Province/Region | Required | Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country:
|
ZIP or Postal Code | Required | Type the ZIP (U.S.) or Postal Code (other countries) for your billing address. |
Update your Payment Method details as needed.
Click the radio button for Credit Card or Paypal.
If you selected Credit Card, type values for the following fields:
FieldNecessityActionName on Card
Required
Type the name that appears on your credit card.
Card Number
Required
Type the 16-digit number that appears on your credit card. American Express uses a 15-digit number.
Expiration Date
Required
Type the expiration date for your credit card in the two-digit month and two-digit year format.
CVC
Required
Type the three-digit number on the back of your credit card. American Express uses a 4-digit number found on the front of the credit card.
If you selected PayPal:
Click Pay with PayPal.
Complete the actions on the PayPal website.
All projects within your organization share the same billing settings, including payment method.
Once you update your credit card information and authenticate, you will be automatically charged for all existing failed payments.
Failed Payment Email
Atlas sends an email after a payment failure with a link to your invoices. Existing users can authenticate a credit card when retrying a failed payment. To retry the failed payment from the failed payment email:
Retry Failed Payment
Existing users can authenticate a credit card when retrying a failed payment. To retry the failed payment from within Atlas:
In Atlas, go to the Billing page for your organization.
If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.
Do one of the following steps:
Click Billing in the navigation bar.
Click Billing in the sidebar.
The Billing page displays.
Review the Overview tab.
If it isn't already displayed, click the Overview tab.
In the Overview tab, you can explore:
The Running Invoice Total section that shows the total invoice for one organization, or for all invoices for linked organizations, per billing period.
The Available Credits and History sections.
Filter your list of invoices, if desired.
You can filter the invoices by status and date.
To filter by status, click the Status drop-down and select the status to which you want to limit the results:
StatusInvoice TypePending
Invoices still pending payment.
Free
Invoices with a total charge of
$0.00.Successful
Invoices that are paid.
To filter by invoice date, set the From or To date inputs to the required date range.
If you leave From blank, Atlas sets the lower date boundary to the organization's creation date.
If you leave To blank, Atlas sets the upper date boundary to the current date.
Open your invoice to see its payment details.
To open a specific invoice, click its link in Invoice Date or Invoice Period. The invoice page shows the following sections:
Invoice Section | Contents |
|---|---|
Running Total table | The invoice status, the running total amount, the billing period the invoice number, and the billing address. In this card, you can export the invoice to PDF or CSV. |
Total Usage chart | The total usage by your Atlas usage over the billing period. You can filter usage by service. To learn more, see Invoice Charts. |
By Deployment chart | The proportion of your usage incurred by each of your deployments for one or all projects. To learn more, see Invoice Charts. |
Summary By Project table | A summarized list of usage costs per project, excluding subscription charges. |
Summary by Service table | List of all Atlas services, App Services, MongoDB Charts, and Atlas Subscription Plans with corresponding usage costs for each service, and the total usage amount. |
Payment Details | Payments that are itemized by the payment method. The table lists:
To learn more, see Payment and Usage Details. |
Usage Details | List of all line item details for each month's bill. This is a granular breakout of all services that are invoiced, including dates used and billed, quantity (the number of server hours), the project, the unit price, and the amount. You can download the usage details as a CSV. To learn more, see Payment and Usage Details. |
Retry the payment.
Locate the Payment Details section in your invoice page.
Review the values in the Actions column to locate the Retry action.
Click Retry.
Customers in the European Economic Area (EEA) may experience payment failures due to Strong Customer Authentication (SCA), a European regulatory requirement. To learn how to authenticate a credit card and comply with SCA, see Strong Customer Authentication (SCA).
Contact Support
Contact support for further assistance.
International Currencies
To pay with Euros, make a request through the sales department.