We are facing thousands of “Server encountered internal error while handling request” errors starting from “2024-07-12”. At first, I thought they would disappear over time or wouldn’t be a big issue but it looks like magnitude growth day by day. At the start, it was like several errors per day; now it is more like hundredths per day.
We also started to receive user reports that seem related to Device Sync so, it may be related to the errors we see in logs.
Errors are also visible under the Device Sync - Metrics tab
Several error examples:
{
"_id" : "66b5f66eda89c60fc51d55fc",
"app_id" : "606fdd5a64896dd874cae095",
"co_id" : "66b5f632da89c60fc516ec6e",
"completed" : "2024-08-09T10:58:59.79Z",
"domain_id" : "606fdd5a64896dd874cae096",
"error" : "Server encountered internal error while handling request",
"function_call_location" : "US-VA",
"function_call_provider_region" : "aws-us-east-1",
"group_id" : "606fd776216356502b39baf5",
"remote_ip_address" : "88.6.30.82",
"request_method" : "GET",
"request_url" : "/api/client/v2.0/app/divtracker-uhfjk/realm-sync",
"started" : "2024-08-09T10:58:54.789Z",
"status" : 500,
"type" : "API"
}, {
"_id" : "66b5f675da89c60fc51d9939",
"app_id" : "606fdd5a64896dd874cae095",
"co_id" : "66b5f639da89c60fc517bceb",
"completed" : "2024-08-09T10:59:01.355Z",
"domain_id" : "606fdd5a64896dd874cae096",
"error" : "Server encountered internal error while handling request",
"framework_name" : "Android",
"framework_version" : "34",
"function_call_location" : "US-VA",
"function_call_provider_region" : "aws-us-east-1",
"group_id" : "606fd776216356502b39baf5",
"platform" : "Android",
"platform_version" : "14",
"remote_ip_address" : "31.4.136.137",
"request_method" : "GET",
"request_url" : "/api/client/v2.0/app/divtracker-uhfjk/realm-sync",
"sdk_name" : "Java",
"sdk_version" : "10.17.0",
"started" : "2024-08-09T10:59:01.222Z",
"status" : 500,
"type" : "API"
}, {
"_id" : "66b5f680da89c60fc51ea5d1",
"app_id" : "606fdd5a64896dd874cae095",
"co_id" : "66b5f644da89c60fc519cfd2",
"completed" : "2024-08-09T10:59:45.969Z",
"domain_id" : "606fdd5a64896dd874cae096",
"error" : "Server encountered internal error while handling request",
"function_call_location" : "US-VA",
"function_call_provider_region" : "aws-us-east-1",
"group_id" : "606fd776216356502b39baf5",
"remote_ip_address" : "124.120.206.248",
"request_method" : "GET",
"request_url" : "/api/client/v2.0/app/divtracker-uhfjk/realm-sync",
"started" : "2024-08-09T10:59:12.388Z",
"status" : 500,
"type" : "API"
}, {
"_id" : "66b5f682da89c60fc51ecb35",
"app_id" : "606fdd5a64896dd874cae095",
"co_id" : "66b5f646da89c60fc51a09fc",
"completed" : "2024-08-09T10:59:45.971Z",
"domain_id" : "606fdd5a64896dd874cae096",
"error" : "Server encountered internal error while handling request",
"framework_name" : "Android",
"framework_version" : "34",
"function_call_location" : "US-VA",
"function_call_provider_region" : "aws-us-east-1",
"group_id" : "606fd776216356502b39baf5",
"platform" : "Android",
"platform_version" : "14",
"remote_ip_address" : "107.116.79.101",
"request_method" : "GET",
"request_url" : "/api/client/v2.0/app/divtracker-uhfjk/realm-sync",
"sdk_name" : "Java",
"sdk_version" : "10.17.0",
"started" : "2024-08-09T10:59:14.813Z",
"status" : 500,
"type" : "API"
}
Is it a known error? Is there any ETA for resolution?
