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Abhishek_Matta
Mar 2022

I’m getting this error continuously in Production and Syncing is not working
Translator failed to complete processing batch: failed to update resume token document: client is disconnected.
Can Anyone help me with this.

2
Anton_P
Mar 2022

The same for us

translator failed to complete processing batch: failed to update resume token document: client is disconnected

and rarely

failed to complete history scan: error while doing history scan for session: error building download message: connection(cluster0-shard-00-01.wrav6.mesh.mongodb.net:30454[-539103]) incomplete read of message header: read tcp 127.0.0.1:54004->127.0.0.1:30454: use of closed network connection

but Realm Sync seems to work at least for some users. Though, we noticed that some clients are experiencing unexpected client resets but not sure if related

henna.sHenna SinghCode Ranger
Mar 2022

G’day @Abhishek_Matta, @Anton_P ,

Thank you for raising your concerns. This is a known issue and engineering teams are working on this.

@Anton_P I noticed you have multiple projects. Could you please confirm if this is happening for all of them or otherwise which are the ones affected?

I would share more information as it comes to light.

I appreciate all your patience with us :slight_smile:

Cheers, :performing_arts:

Anton_P
Mar 2022

Hi @henna.s , the error happens in all environments but I think the frequency is more on the production.

12 days later
henna.sHenna SinghCode Ranger
Apr 2022

G’Day Folks @Anton_P, @Abhishek_Matta,

I got an update from engineering that this has been fixed. Could you please confirm if this issue has been resolved for you?

I look forward to your response.

Cheers, :performing_arts:

1 year later

Closed on May 9, 2023


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