Need Urgent Help

Piyush_Shailly1 · 2023-11-05T09:21:17.518Z

I have configured 6.0.0 Ops manager and mongodb 6.0.0 Database in kubernetes in GKE everything is working well but i am not able to see data its saying “An error occurred while querying your MongoDB deployment. Please try again in a few minutes.”

Can anybody help

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Fabio_Ramohitaj · 2023-11-05T09:42:30.198Z

Hi @Piyush_Shailly1 and welcome to the community!
Can you try to:

Use another browser.
Restart Ops Manager Application.
Analyze the log.

If the problem persist contact the support.

Regards

Piyush_Shailly1 · 2023-11-05T09:49:59.336Z

@Fabio_Ramohitaj This didn’t worked I am running on On GKE Kubernetes cluster. And i have enterprise edition of 6.0.0. Myopsmanager pod and backup pod is restarted do i need to restart operator pod also ?? and how to connect with support

Piyush_Shailly1 · 2023-11-05T18:12:50.140Z

recieving this error 2023-11-05T18:08:05.352+0000 [JettyHttpPool-339] gid:6541e604c7a0374ab55d96f7 INFO com.xgen.svc.mms.res.filter.CheckRequiredUserRoleFilter [CheckRequiredUserRoleFilter.java:filter:46] - Failed authorization attempt for username=xyz, requiredRoles=[GROUP_DATA_ACCESS_ANY], ipAddress=10.10.100.1

chris · 2023-11-05T23:06:01.172Z

mongodb.com

Data Explorer — MongoDB Ops Manager 6.0

Check the Ops Manager user has the correct roles to use data explorer.

Dorothy_Gonzalez · 2023-11-17T05:56:08.465Z

It seems there might be configuration issues. Check MongoDB logs, GKE connectivity, and query performance. Ensure Ops Manager aligns with your GKE setup.

picasso_apps · 2024-02-26T19:10:18.934Z

thank you, for the info