Need Urgent Help

Ops and Admin Enterprise Tools
1

I have configured 6.0.0 Ops manager and mongodb 6.0.0 Database in kubernetes in GKE everything is working well but i am not able to see data its saying “An error occurred while querying your MongoDB deployment. Please try again in a few minutes.”

Can anybody help

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2

Hi @Piyush_Shailly1 and welcome to the community!
Can you try to:

  • Use another browser.
  • Restart Ops Manager Application.
  • Analyze the log.

If the problem persist contact the support.

Regards

3

@Fabio_Ramohitaj This didn’t worked I am running on On GKE Kubernetes cluster. And i have enterprise edition of 6.0.0. Myopsmanager pod and backup pod is restarted do i need to restart operator pod also ?? and how to connect with support

4

recieving this error 2023-11-05T18:08:05.352+0000 [JettyHttpPool-339] gid:6541e604c7a0374ab55d96f7 INFO com.xgen.svc.mms.res.filter.CheckRequiredUserRoleFilter [CheckRequiredUserRoleFilter.java:filter:46] - Failed authorization attempt for username=xyz, requiredRoles=[GROUP_DATA_ACCESS_ANY], ipAddress=10.10.100.1

5

Check the Ops Manager user has the correct roles to use data explorer.

6

It seems there might be configuration issues. Check MongoDB logs, GKE connectivity, and query performance. Ensure Ops Manager aligns with your GKE setup.

8

thank you, for the info