403 Forbidden Error When Signing In to MongoDB

Laxman_Kusetti · 2024-11-26T22:54:07.678Z

Subject: 403 Forbidden Error When Logging In to MongoDB Atlas

Issue Description:
I am encountering a 403 Forbidden error when trying to sign in to the MongoDB Atlas platform. The browser console shows the following error:
{ status: 403, message: "Forbidden" }
Failed to load resource: the server responded with a status of 403 ().

Steps to Reproduce:

Navigate to https://cloud.mongodb.com/.
Enter my email and password, then click “Sign In.”
Receive the 403 error message.

Troubleshooting Tried:

Cleared browser cache and cookies.
Tried using Incognito mode and a different browser.
Switched to a different network (mobile hotspot).
Verified that my IP address is added to the allowlist.

Additional Info:

My account email: laxmankusetti@gmail.com
Browser: Google Chrome (Version 118.0.x).

Arthur_N_A1 · 2024-11-28T23:18:33.914Z

Hi,
I’m having the same issue. Was this fixed?

xsheru · 2024-12-04T14:36:44.187Z

I am having the same issue, you guys able to log in yet?