Resources

Industry Report: Mortgages – the final digital frontier

How mortgage providers react to the new normal, and where areas of investment are made, will be crucial in securing market share in the coming years. There are few financial products as consequential to consumers as a mortgage. As such, the mortgage origination process demands a personal touch – making data an essential part of the mortgage process. This personalized touch used to come in the form of a heart-to-heart conversation in the branch. Yet times have changed in both the way customers expect to interact with their lenders, and the availability of technology for servicing those customers in a more efficient way. The digital “new normal” has highlighted where financial institutions are falling behind or relying on outdated systems and methods of operation. The new normal doesn’t just mean granular updates, nor does it mean shifting years-old technology into the cloud. It means adapting to serve clients who wish to interact with you over multiple channels and with a higher expectation of service. FinTech Futures, in collaboration with MongoDB, went to the market in search of the technological and strategic priorities for leaders and executives in the lending space as we drive into a digital future. In this research report, you will discover: Whether mortgage providers really know their customers What the digital differentiator market leaders believe will change the game How data is a building block for the initial and ongoing relationship between loan originator and customer Why 60% of the industry says their ability to offer personalized services is “average at best” or needing improvement Strategic investment focuses with 42% of mortgage providers believing that bringing legacy technology up to speed will be a major focus for the future We hope you enjoy the report, if you would like to learn more about how MongoDB can help, take a look at our MongoDB for Financial Services page.

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Expectation versus reality for payments data monetisation

Identifying the data-led services corporates want Despite the vast amount of payments data that banks sit on, the ability to use it to add value to corporate clients and generate revenue has proved elusive. There is now a concerted effort to address this challenge. Banks are reconceptualising data as a “strategic asset”, and investment in initiatives to monetise payments data has doubled in the past year. But for these to be successful, it is crucial to understand where the concrete opportunities lie, how potential can be translated into action, and the considerations that should be taken into account. A March 2021 global survey conducted by Celent, the leading research and advisory firm focused on technology for financial institutions globally, in partnership with MongoDB and Icon Solutions, shows what corporate clients want from their data-led services, and how companies plan to monetize payment data and support compliance with ISO 20022. In this on-demand panel discussion, we discuss the results of the new primary research. Through interviews with 168 senior bank executives and 217 corporate treasurers and CFOs, the new research delivers fresh insight to better understand respective strategies, pain points and challenges, and the specific services that will enable banks to monetise data. Joining the discussion: Toine van Beusekom, Strategy Director, Payments at Icon Solutions Boris Bialek, Global Head of Enterprise Modernization at MongoDB Kieran Hines, Senior Analyst at Celent Krystle Ritchens, Executive Director, Head of EMEA Payments Industry, Regulatory, and Network at J.P. Morgan Moderated by Ali Paterson, Director at Fintech Finance You can download the research report here. By filling in this form you are agreeing to MongoDB sharing your details with Icon Solutions who participated in this discussion.

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