Frequently Asked Questions

What should I do if the chart generated looks incorrect, or Charts doesn't generate a chart from the prompt?

We are improving Natural Language mode to reduce the occurrence of incorrect responses. In the meantime, we provide a message that helps you understand how to improve the response.

The following table lists the possible messages you can receive and the underlying cause of each.

In the bottom-left corner of your generated chart, please give us feedback to help improve the response.

What functionality in Classic mode are currently not supported in Natural Language mode?

• Count by value aggregation option

• Customizations options

• Chart types:

  • Candlestick Chart

  • Heatmap

  • Scatter Chart

  • Top Item Chart

  • Geospatial Charts

  • Continuous Line and Continuous Area

  • Gauge

  • Word Cloud

  • Colored Bar and Colored Column

• Lookup Fields

• Calculated fields

• Missed Fields

Does Natural Language Charts rely on a service?

Yes, Natural Language Charts currently uses the Azure OpenAI Service hosted by Microsoft. This is subject to change in the future.

To learn more, see What Services Do MongoDB's GenAI Features Rely On.

What data does Charts send to the model?

When you use Natural Language Charts, Atlas Charts sends the following information to MongoDB's backend and/or the third-party AI provider:

• The full text of your natural language prompt.

• The schema of the collection used to generate the chart, including collection names, field names, and field data types.

• Sample field values to improve the quality of chart recommendations.

The information sent will not be shared with any other third parties or stored by the AI provider. We do not share database connection strings or database credentials. By default, your original query text will be stored by MongoDB for up to one year to help us provide support to customers and improve the service.

Why are we making this change?

We redesigned the navigation to provide a more composable and scalable structure so that our developer data platform can grow over time. We redesigned the navigation to improve the self-discovery of the wide array of services we offer and to provide clear navigation across services and resources. Ultimately, these changes set a foundation to support the growth of our products and services over time.

What's changing?

• We simplified the left sidebar navigation for Atlas. We organized the sidebar navigation into the following categories:

  • Database

  • Data

  • Services

  • Security

  These categories provide distinct yet flexible containers that display the breadth of our platform services and a clear delineation between the main tasks.

• We clarified the resource context. The top navigation persists and indicates the current resource (organization, project, collection, and so on). You can easily switch between resources to improve workflow continuity.

• We unified utilities. A centralized utility hub in the top-right corner of the UI provides quick and easy access to essential tools like alerts, the activity feed, support, and user management. You can also find links to MongoDB University, Documentation, and Community Forums here.

• We removed the distinct product tabs. We now present all primary services in the appropriate category beneath one consolidated sidebar navigation, which makes these capabilities easier to find. We removed the top navigation tabs for Data Services and Charts. We changed the label for Charts to Visualizations.

Where can I find Charts?

At the project level in Atlas, you can now click Visualization in the sidebar under the Data heading.

Where can I find Data Sources?

In Charts, you can now click Data Sources in the sidebar under the Settings heading.

Where can I find Data Transfer?

In Charts, you can now click Data Transfer in the sidebar under the Settings heading.

Where can I find Embedding?

In Charts, you can now click Embedded Visualizations in the sidebar under the Services heading.

Where can I find Ingestions?

In Charts, you can now click Ingestions in the sidebar under the Services heading.

Where can I find Dashboards for Orgs?

In Charts, you can now click Organization Dashboards in the sidebar under the Visualization heading.

Where can I find Dashboards for Projects?

In Charts, you can now click Project Dashboards in the sidebar under the Visualization heading.

Where can I find Reports?

In Charts, you can now click Scheduled Reports under the Services heading.

When will the navigation changes launch?

We are rolling out the new navigation by organizations (for all users in an organization simultaneously) over a 6 to 8-week period starting the week of April 7, 2025.

When will I see the new navigation?

You might see the new navigation starting the week of April 7th. The rollout will take approximately 6 to 8 weeks, and we will email you during the rollout period.

Can I turn off the new navigation experience?

No, you cannot toggle off the new navigation experience.

What will I see when I first log in?

You will see a modal that announces the change. After you click See what's new, a short guided tour shows the key changes. You can dismiss the tour at any time.

Where can I learn more?

There will be a series of announcements across our social channels and blogs.

If I have multiple organizations, will they change at the same time?

No, we cannot guarantee that organizations under the same account will receive the navigation changes simultaneously.

Is the documentation updated to reflect these changes?

Documentation updates that align with the new navigation appear in the the preview documentation.

After the navigation is live to everyone, we will update all pages to reflect the new navigation.

What products are impacted?

Atlas, Atlas for Government, Charts, and Cloud Manager are impacted.