Note
This page covers MongoDB Atlas for Government user accounts. AtlasGov users are separate from database users. Database users can access MongoDB databases, while AtlasGov users can access the AtlasGov application itself.
Create an AtlasGov Account
MongoDB Atlas for Government is available by invitation only. To create a AtlasGov account, you must either:
Purchase a subscription and activate an account, or
Accept an invitation from an existing user in an existing organization.
Purchase and Activate a Subscription
To purchase and activate a AtlasGov subscription, see Subscriptions and Billing.
Accept an Invitation to an Organization
AtlasGov invitations are sent by email. To accept an invitation to an organization:
Invite a New User to an Organization
Note
You must be an Organization Owner to invite users to
your organization.
To invite a user to your organization:
Account Limitations
You cannot register for an AtlasGov account through the login page or create an AtlasGov account using the API. You must receive an activation code from MongoDB Sales or be invited to an existing organization.
You cannot sign up or log in with third-party accounts, such as Google, GitHub, Apple, or Facebook credentials.
Account Security
Passwords
AtlasGov passwords expire after 60 days.
You can only change your password once each day.
When you change your password, you cannot use any of your previous 24 passwords.
AtlasGov requires that passwords contain:
At least 14 characters
Unique characters, numbers, or symbols
Accounts
After 3 failed login attempts, AtlasGov locks your account for 30 minutes, which prevents more login attempts. You can contact MongoDB Support to unlock your account. To learn more, see Support.
AtlasGov automatically suspends user accounts after a period of inactivity for the following accounts:
For password and Multi-Factor Authentication (MFA) accounts, AtlasGov suspends your account if you don't log in for 35 consecutive days.
For federated accounts (SAML/OIDC), AtlasGov suspends your account if you don't log in for 90 consecutive days.
To restore access to a password account suspended due to inactivity, do one of the following steps:
Reset your password from the AtlasGov login page.
Contact MongoDB Support through the AtlasGov Support Portal to perform account recovery.
To restore access to a federated account suspended due to inactivity:
Your organization's identity provider (IdP) administrator must ensure your account remains active in the IdP and that any required inactive account policy is configured according to your organization's compliance requirements.
After your IdP account is active, sign in again using your federated login. AtlasGov unsuspends your account when you successfully authenticate.
User Sessions
AtlasGov ends your session after 15 minutes of inactivity, requiring you to log in again. You are prompted to continue your current session after 10 minutes of inactivity.
Organizations and Projects
See the Atlas documentation to learn more about using Organizations and Projects to manage AtlasGov user access.