Windows event 7034 "the MongoDB Server (MongoDB) service terminated unexpectedly"

john_tra · 2024-02-14T08:54:22.235Z

Hello,

For an unknown reason the service managing my MongoDb server crashes regularly causing a windows event 7034 “the MongoDB Server (MongoDB) service terminated unexpectedly”.
However i can’t figure out why.

I checked the logs looking for an error and got the following lines

{"t":{"$date":"2024-02-14T05:12:35.169+01:00"},"s":"F",  "c":"CONTROL",  "id":6384300, "ctx":"ftdc","msg":"Writing fatal message","attr":{"message":"DBException::toString(): FileRenameFailed: Acc\ufffds refus\ufffd\nActual exception type: class mongo::error_details::ExceptionForImpl<37,class mongo::AssertionException>\n\n"}}
{"t":{"$date":"2024-02-14T05:12:35.169+01:00"},"s":"F",  "c":"CONTROL",  "id":6384300, "ctx":"ftdc","msg":"Writing fatal message","attr":{"message":"\n"}}

{"t":{"$date":"2024-02-14T05:12:59.675+01:00"},"s":"I",  "c":"CONTROL",  "id":31380,   "ctx":"ftdc","msg":"BACKTRACE","attr":{"bt":{"backtrace":[{"a":"7FF75EE6D731","module":"mongod.exe","file":".../src/mongo/util/stacktrace_windows.cpp","line":336,"s":"mongo::printStackTrace","s+":"41"},{"a":"7FF75EE70EF8","module":"mongod.exe","file":".../src/mongo/util/signal_handlers_synchronous.cpp","line":261,"s":"mongo::`anonymous namespace'::myTerminate","s+":"E8"},{"a":"7FF75EF22CF7","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":87,"s":"mongo::stdx::dispatch_impl","s+":"17"},{"a":"7FF75EF22CD9","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":91,"s":"mongo::stdx::TerminateHandlerDetailsInterface::dispatch","s+":"9"},{"a":"7FFF3180DE58","module":"ucrtbase.dll","s":"terminate","s+":"18"},{"a":"7FFF234F1AAB","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"95B"},{"a":"7FFF234F2317","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"11C7"},{"a":"7FFF234F4119","module":"VCRUNTIME140_1.dll","s":"_CxxFrameHandler4","s+":"A9"},{"a":"7FF75F160EEC","module":"mongod.exe","file":"d:/a01/_work/43/s/src/vctools/crt/vcstartup/src/gs/amd64/gshandlereh4.cpp","line":86,"s":"__GSHandlerCheck_EH4","s+":"64"},{"a":"7FFF3494509F","module":"ntdll.dll","s":"_chkstk","s+":"11F"},{"a":"7FFF348A4CEF","module":"ntdll.dll","s":"RtlWalkFrameChain","s+":"14BF"},{"a":"7FFF348A8AE6","module":"ntdll.dll","s":"RtlRaiseException","s+":"316"},{"a":"7FFF30A449B9","module":"KERNELBASE.dll","s":"RaiseException","s+":"69"},{"a":"7FFF243766C0","module":"VCRUNTIME140.dll","s":"CxxThrowException","s+":"90"},{"a":"7FF75EEE8C5D","module":"mongod.exe","file":"C:/data/mci/dfefef4a18018d98a9c5c798766336c0/src/build/opt/mongo/base/error_codes.cpp","line":2592,"s":"mongo::error_details::throwExceptionForStatus","s+":"42D"},{"a":"7FF75EE7AA2E","module":"mongod.exe","file":".../src/mongo/util/assert_util.cpp","line":282,"s":"mongo::uassertedWithLocation","s+":"19E"},{"a":"7FF75CFCB450","module":"mongod.exe","file":".../src/mongo/db/ftdc/controller.cpp","line":256,"s":"mongo::FTDCController::doLoop","s+":"5B0"},{"a":"7FF75CFCAD3C","module":"mongod.exe","file":"C:/Program Files/Microsoft Visual Studio/2022/Professional/VC/Tools/MSVC/14.31.31103/include/thread","line":56,"s":"std::thread::_Invoke<std::tuple<`mongo::stdx::thread::thread<`mongo::FTDCController::start'::`2'::<lambda_2>,0>'::`1'::<lambda_4_> >,0>","s+":"2C"},{"a":"7FFF317C268A","module":"ucrtbase.dll","s":"o_exp","s+":"5A"},{"a":"7FFF32587AB4","module":"KERNEL32.DLL","s":"BaseThreadInitThunk","s+":"14"}]}},"tags":[]}

{"t":{"$date":"2024-02-14T05:12:59.675+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF75EEE8C5D","module":"mongod.exe","file":"C:/data/mci/dfefef4a18018d98a9c5c798766336c0/src/build/opt/mongo/base/error_codes.cpp","line":2592,"s":"mongo::error_details::throwExceptionForStatus","s+":"42D"}}}

{"t":{"$date":"2024-02-14T05:12:59.679+01:00"},"s":"I",  "c":"CONTROL",  "id":31380,   "ctx":"ftdc","msg":"BACKTRACE","attr":{"bt":{"backtrace":[{"a":"7FFF30A449B9","module":"KERNELBASE.dll","s":"RaiseException","s+":"69"},{"a":"7FF75EE70579","module":"mongod.exe","file":".../src/mongo/util/signal_handlers_synchronous.cpp","line":103,"s":"mongo::`anonymous namespace'::endProcessWithSignal","s+":"19"},{"a":"7FF75EE70F07","module":"mongod.exe","file":".../src/mongo/util/signal_handlers_synchronous.cpp","line":262,"s":"mongo::`anonymous namespace'::myTerminate","s+":"F7"},{"a":"7FF75EF22CF7","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":87,"s":"mongo::stdx::dispatch_impl","s+":"17"},{"a":"7FF75EF22CD9","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":91,"s":"mongo::stdx::TerminateHandlerDetailsInterface::dispatch","s+":"9"},{"a":"7FFF3180DE58","module":"ucrtbase.dll","s":"terminate","s+":"18"},{"a":"7FFF234F1AAB","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"95B"},{"a":"7FFF234F2317","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"11C7"},{"a":"7FFF234F4119","module":"VCRUNTIME140_1.dll","s":"_CxxFrameHandler4","s+":"A9"},{"a":"7FF75F160EEC","module":"mongod.exe","file":"d:/a01/_work/43/s/src/vctools/crt/vcstartup/src/gs/amd64/gshandlereh4.cpp","line":86,"s":"__GSHandlerCheck_EH4","s+":"64"},{"a":"7FFF3494509F","module":"ntdll.dll","s":"_chkstk","s+":"11F"},{"a":"7FFF348A4CEF","module":"ntdll.dll","s":"RtlWalkFrameChain","s+":"14BF"},{"a":"7FFF348A8AE6","module":"ntdll.dll","s":"RtlRaiseException","s+":"316"},{"a":"7FFF30A449B9","module":"KERNELBASE.dll","s":"RaiseException","s+":"69"},{"a":"7FFF243766C0","module":"VCRUNTIME140.dll","s":"CxxThrowException","s+":"90"},{"a":"7FF75EEE8C5D","module":"mongod.exe","file":"C:/data/mci/dfefef4a18018d98a9c5c798766336c0/src/build/opt/mongo/base/error_codes.cpp","line":2592,"s":"mongo::error_details::throwExceptionForStatus","s+":"42D"},{"a":"7FF75EE7AA2E","module":"mongod.exe","file":".../src/mongo/util/assert_util.cpp","line":282,"s":"mongo::uassertedWithLocation","s+":"19E"},{"a":"7FF75CFCB450","module":"mongod.exe","file":".../src/mongo/db/ftdc/controller.cpp","line":256,"s":"mongo::FTDCController::doLoop","s+":"5B0"},{"a":"7FF75CFCAD3C","module":"mongod.exe","file":"C:/Program Files/Microsoft Visual Studio/2022/Professional/VC/Tools/MSVC/14.31.31103/include/thread","line":56,"s":"std::thread::_Invoke<std::tuple<`mongo::stdx::thread::thread<`mongo::FTDCController::start'::`2'::<lambda_2>,0>'::`1'::<lambda_4_> >,0>","s+":"2C"},{"a":"7FFF317C268A","module":"ucrtbase.dll","s":"o_exp","s+":"5A"},{"a":"7FFF32587AB4","module":"KERNEL32.DLL","s":"BaseThreadInitThunk","s+":"14"}]}},"tags":[]}

{"t":{"$date":"2024-02-14T05:12:59.679+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF75EEE8C5D","module":"mongod.exe","file":"C:/data/mci/dfefef4a18018d98a9c5c798766336c0/src/build/opt/mongo/base/error_codes.cpp","line":2592,"s":"mongo::error_details::throwExceptionForStatus","s+":"42D"}}}

{"t":{"$date":"2024-02-14T05:12:59.680+01:00"},"s":"I",  "c":"CONTROL",  "id":23131,   "ctx":"ftdc","msg":"Failed to open minidump file","attr":{"dumpName":"C:\\Program Files\\MongoDB\\Server\\7.0\\bin\\mongod.2024-02-14T04-12-59.mdmp","error":"Acc\ufffds refus\ufffd."}}
{"t":{"$date":"2024-02-14T05:12:59.680+01:00"},"s":"F",  "c":"CONTROL",  "id":23137,   "ctx":"ftdc","msg":"*** immediate exit due to unhandled exception"}

Could the error be linked to the server not beeing able to open the file C:\Program Files\MongoDB\Server\7.0\bin\mongod.2024-02-14T04-12-59.mdmp ?

SKIDDOW_N_A · 2024-10-08T08:13:29.002Z

This is a big trouble.

Andreas_Brglez-Hummer · 2024-11-27T09:22:18.997Z

Hi,

we have similar issues. Here is a little bit more of data. Our server version is 7.0.5 on a Windows Server 21H2 (OS Build 20348.2700)

{"t":{"$date":"2024-11-27T08:15:17.058+01:00"},"s":"I",  "c":"FTDC",     "id":20631,   "ctx":"ftdc","msg":"Unclean full-time diagnostic data capture shutdown detected, found interim file, some metrics may have been lost","attr":{"error":{"code":0,"codeName":"OK"}}}
{"t":{"$date":"2024-11-27T08:15:17.116+01:00"},"s":"F",  "c":"CONTROL",  "id":6384300, "ctx":"ftdc","msg":"Writing fatal message","attr":{"message":"terminate() called. An exception is active; attempting to gather more information\n"}}
{"t":{"$date":"2024-11-27T08:15:17.116+01:00"},"s":"F",  "c":"CONTROL",  "id":6384300, "ctx":"ftdc","msg":"Writing fatal message","attr":{"message":"DBException::toString(): FileRenameFailed: Access is denied\nActual exception type: class mongo::error_details::ExceptionForImpl<37,class mongo::AssertionException>\n\n"}}
{"t":{"$date":"2024-11-27T08:15:17.116+01:00"},"s":"F",  "c":"CONTROL",  "id":6384300, "ctx":"ftdc","msg":"Writing fatal message","attr":{"message":"\n"}}
{"t":{"$date":"2024-11-27T08:15:17.462+01:00"},"s":"I",  "c":"CONTROL",  "id":31380,   "ctx":"ftdc","msg":"BACKTRACE","attr":{"bt":{"backtrace":[{"a":"7FF605617E31","module":"mongod.exe","file":".../src/mongo/util/stacktrace_windows.cpp","line":336,"s":"mongo::printStackTrace","s+":"41"},{"a":"7FF60561B5F8","module":"mongod.exe","file":".../src/mongo/util/signal_handlers_synchronous.cpp","line":261,"s":"mongo::`anonymous namespace'::myTerminate","s+":"E8"},{"a":"7FF6056CD677","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":87,"s":"mongo::stdx::dispatch_impl","s+":"17"},{"a":"7FF6056CD659","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":91,"s":"mongo::stdx::TerminateHandlerDetailsInterface::dispatch","s+":"9"},{"a":"7FFA16ADC202","module":"ucrtbase.dll","s":"terminate","s+":"22"},{"a":"7FFA0DA31AAB","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"95B"},{"a":"7FFA0DA32317","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"11C7"},{"a":"7FFA0DA3237A","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"122A"},{"a":"7FFA0DA34159","module":"VCRUNTIME140_1.dll","s":"_CxxFrameHandler4","s+":"A9"},{"a":"7FF60590BAFC","module":"mongod.exe","file":"d:/a01/_work/43/s/src/vctools/crt/vcstartup/src/gs/amd64/gshandlereh4.cpp","line":86,"s":"__GSHandlerCheck_EH4","s+":"64"},{"a":"7FFA18D647EF","module":"ntdll.dll","s":"_chkstk","s+":"12F"},{"a":"7FFA18CF192E","module":"ntdll.dll","s":"RtlVirtualUnwind2","s+":"35E"},{"a":"7FFA18D0FB01","module":"ntdll.dll","s":"RtlRaiseException","s+":"1F1"},{"a":"7FFA163EF14C","module":"KERNELBASE.dll","s":"RaiseException","s+":"6C"},{"a":"7FFA0E466720","module":"VCRUNTIME140.dll","s":"CxxThrowException","s+":"90"},{"a":"7FF6056935DD","module":"mongod.exe","file":"C:/data/mci/f539ee551cee53269db6cd5d7b1e9cb0/src/build/opt/mongo/base/error_codes.cpp","line":2592,"s":"mongo::error_details::throwExceptionForStatus","s+":"42D"},{"a":"7FF60562512E","module":"mongod.exe","file":".../src/mongo/util/assert_util.cpp","line":282,"s":"mongo::uassertedWithLocation","s+":"19E"},{"a":"7FF60376E000","module":"mongod.exe","file":".../src/mongo/db/ftdc/controller.cpp","line":248,"s":"mongo::FTDCController::doLoop","s+":"590"},{"a":"7FF60376D90C","module":"mongod.exe","file":"C:/Program Files/Microsoft Visual Studio/2022/Professional/VC/Tools/MSVC/14.31.31103/include/thread","line":56,"s":"std::thread::_Invoke<std::tuple<`mongo::stdx::thread::thread<`mongo::FTDCController::start'::`2'::<lambda_2>,0>'::`1'::<lambda_4_> >,0>","s+":"2C"},{"a":"7FFA16A86B4C","module":"ucrtbase.dll","s":"recalloc","s+":"5C"},{"a":"7FFA17864CB0","module":"KERNEL32.DLL","s":"BaseThreadInitThunk","s+":"10"}]}},"tags":[]}
{"t":{"$date":"2024-11-27T08:15:17.462+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF605617E31","module":"mongod.exe","file":".../src/mongo/util/stacktrace_windows.cpp","line":336,"s":"mongo::printStackTrace","s+":"41"}}}
{"t":{"$date":"2024-11-27T08:15:17.462+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF60561B5F8","module":"mongod.exe","file":".../src/mongo/util/signal_handlers_synchronous.cpp","line":261,"s":"mongo::`anonymous namespace'::myTerminate","s+":"E8"}}}
{"t":{"$date":"2024-11-27T08:15:17.462+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF6056CD677","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":87,"s":"mongo::stdx::dispatch_impl","s+":"17"}}}
{"t":{"$date":"2024-11-27T08:15:17.462+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF6056CD659","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":91,"s":"mongo::stdx::TerminateHandlerDetailsInterface::dispatch","s+":"9"}}}
{"t":{"$date":"2024-11-27T08:15:17.462+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFA16ADC202","module":"ucrtbase.dll","s":"terminate","s+":"22"}}}
{"t":{"$date":"2024-11-27T08:15:17.462+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFA0DA31AAB","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"95B"}}}
{"t":{"$date":"2024-11-27T08:15:17.462+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFA0DA32317","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"11C7"}}}
{"t":{"$date":"2024-11-27T08:15:17.463+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFA0DA3237A","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"122A"}}}
{"t":{"$date":"2024-11-27T08:15:17.463+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFA0DA34159","module":"VCRUNTIME140_1.dll","s":"_CxxFrameHandler4","s+":"A9"}}}
{"t":{"$date":"2024-11-27T08:15:17.463+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF60590BAFC","module":"mongod.exe","file":"d:/a01/_work/43/s/src/vctools/crt/vcstartup/src/gs/amd64/gshandlereh4.cpp","line":86,"s":"__GSHandlerCheck_EH4","s+":"64"}}}
{"t":{"$date":"2024-11-27T08:15:17.463+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFA18D647EF","module":"ntdll.dll","s":"_chkstk","s+":"12F"}}}
{"t":{"$date":"2024-11-27T08:15:17.463+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFA18CF192E","module":"ntdll.dll","s":"RtlVirtualUnwind2","s+":"35E"}}}
{"t":{"$date":"2024-11-27T08:15:17.463+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFA18D0FB01","module":"ntdll.dll","s":"RtlRaiseException","s+":"1F1"}}}
{"t":{"$date":"2024-11-27T08:15:17.463+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFA163EF14C","module":"KERNELBASE.dll","s":"RaiseException","s+":"6C"}}}
{"t":{"$date":"2024-11-27T08:15:17.463+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFA0E466720","module":"VCRUNTIME140.dll","s":"CxxThrowException","s+":"90"}}}
{"t":{"$date":"2024-11-27T08:15:17.463+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF6056935DD","module":"mongod.exe","file":"C:/data/mci/f539ee551cee53269db6cd5d7b1e9cb0/src/build/opt/mongo/base/error_codes.cpp","line":2592,"s":"mongo::error_details::throwExceptionForStatus","s+":"42D"}}}
{"t":{"$date":"2024-11-27T08:15:17.463+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF60562512E","module":"mongod.exe","file":".../src/mongo/util/assert_util.cpp","line":282,"s":"mongo::uassertedWithLocation","s+":"19E"}}}
{"t":{"$date":"2024-11-27T08:15:17.463+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF60376E000","module":"mongod.exe","file":".../src/mongo/db/ftdc/controller.cpp","line":248,"s":"mongo::FTDCController::doLoop","s+":"590"}}}
{"t":{"$date":"2024-11-27T08:15:17.463+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF60376D90C","module":"mongod.exe","file":"C:/Program Files/Microsoft Visual Studio/2022/Professional/VC/Tools/MSVC/14.31.31103/include/thread","line":56,"s":"std::thread::_Invoke<std::tuple<`mongo::stdx::thread::thread<`mongo::FTDCController::start'::`2'::<lambda_2>,0>'::`1'::<lambda_4_> >,0>","s+":"2C"}}}
{"t":{"$date":"2024-11-27T08:15:17.463+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFA16A86B4C","module":"ucrtbase.dll","s":"recalloc","s+":"5C"}}}
{"t":{"$date":"2024-11-27T08:15:17.463+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFA17864CB0","module":"KERNEL32.DLL","s":"BaseThreadInitThunk","s+":"10"}}}
{"t":{"$date":"2024-11-27T08:15:17.463+01:00"},"s":"F",  "c":"CONTROL",  "id":23134,   "ctx":"ftdc","msg":"Unhandled exception","attr":{"exceptionString":"0xE0000001","addressString":"0x00007FFA163EF14C"}}
{"t":{"$date":"2024-11-27T08:15:17.463+01:00"},"s":"F",  "c":"CONTROL",  "id":23136,   "ctx":"ftdc","msg":"*** stack trace for unhandled exception:"}
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{"t":{"$date":"2024-11-27T08:15:17.464+01:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFA17864CB0","module":"KERNEL32.DLL","s":"BaseThreadInitThunk","s+":"10"}}}
{"t":{"$date":"2024-11-27T08:15:17.465+01:00"},"s":"I",  "c":"CONTROL",  "id":23131,   "ctx":"ftdc","msg":"Failed to open minidump file","attr":{"dumpName":"C:\\Program Files\\MongoDB\\Server\\7.0\\bin\\mongod.2024-11-27T07-15-17.mdmp","error":"Access is denied."}}
{"t":{"$date":"2024-11-27T08:15:17.465+01:00"},"s":"F",  "c":"CONTROL",  "id":23137,   "ctx":"ftdc","msg":"*** immediate exit due to unhandled exception"}

Best regards,
Andreas

Andreas_Brglez-Hummer · 2024-11-28T23:19:41.709Z

Yesterday I made some more tests on this issue and I made two changes:

First I added the user “NETWORK SERVICE” to the security settings of the bin folder (C:\Program Files\MongoDB\Server\7.0\bin) with read and write permissios. So the service can write a mini dump to the folder on the next crash.

Second I added the data (C:\Program Files\MongoDB\Server\7.0\data) and the log (C:\Program Files\MongoDB\Server\7.0\log) folders to the exceptions of the virus scanner.

Since then the service runs stable again. Maybe an automatic update of the virus scanner caused the issue because the service ran without any problems before.