Why i cannot conntect to my db on my office notebook?

Ak_Ki1995 · 2025-02-05T20:48:40.624Z

I am in my office and i want to use my mongo db atlas here but the problem is i cannot connect to my db it shows me an time out error. The connection string is correct. I think the issue lays down with something else. Can someone help me there?

cluster0-shard-00-01.pc41j.mongodb.net:27017: timed out (configured timeouts: socketTimeoutMS: 20000.0ms, connectTimeoutMS: 20000.0ms),cluster0-shard-00-02.pc41j.mongodb.net:27017: timed out (configured timeouts: socketTimeoutMS: 20000.0ms, connectTimeoutMS: 20000.0ms),cluster0-shard-00-00.pc41j.mongodb.net:27017: timed out (configured timeouts: socketTimeoutMS: 20000.0ms, connectTimeoutMS: 20000.0ms), Timeout: 30s, Topology Description: <TopologyDescription id: 67a3348d3ea284e56ebc3851, topology_type: ReplicaSetNoPrimary, servers: [<ServerDescription ('cluster0-shard-00-00.pc41j.mongodb.net', 27017) server_type: Unknown, rtt: None, error=NetworkTimeout('cluster0-shard-00-00.pc41j.mongodb.net:27017: timed out (configured timeouts: socketTimeoutMS: 20000.0ms, connectTimeoutMS: 20000.0ms)')>, <ServerDescription ('cluster0-shard-00-01.pc41j.mongodb.net', 27017) server_type: Unknown, rtt: None, error=NetworkTimeout('cluster0-shard-00-01.pc41j.mongodb.net:27017: timed out (configured timeouts: socketTimeoutMS: 20000.0ms, connectTimeoutMS: 20000.0ms)')>, <ServerDescription ('cluster0-shard-00-02.pc41j.mongodb.net', 27017) server_type: Unknown, rtt: None, error=NetworkTimeout('cluster0-shard-00-02.pc41j.mongodb.net:27017: timed out (configured timeouts: socketTimeoutMS: 20000.0ms, connectTimeoutMS: 20000.0ms)')>]>

Jack_Woehr · 2025-02-06T00:43:02.094Z

Check to make sure you have set Atlas to allow your incoming IP address
Check to make sure your corporate firewall does not prevent the IP address or the port number.

Ak_Ki1995 · 2025-02-06T12:46:21.734Z

the ip address is correct! which settings from my firewall do i need to check?

Jack_Woehr · 2025-02-06T14:52:21.650Z

Check to see you are permitted outbound to port 27017 and to the Atlas IP address

system · 2025-02-11T14:52:26.099Z

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