Unable to create cluster in Atlas

Rahul_S1 · 2020-06-15T10:37:01.804Z

I am not able to create a free tier cluster in Mongodb atlas

steevej · 2020-06-15T10:49:32.860Z

Please post a screenshot of what you tried that shows the issue you are experimenting.

One thing to know is that you must have a project and you may only have 1 free tier inside this project.

Jesse_Krasnostein · 2020-06-25T13:20:40.607Z

Hey @Rahul_S1- sorry to hear you are experiencing issues while creating a free tier cluster.

Please let us know in more detail what errors you are experiencing or if you were able to deploy a cluster in the end!

Jesse

Quentin_COSTER · 2021-05-10T18:15:28.652Z

Same problem. Stuck with this message : “Deploying your changes failed; we will try again shortly.”
What can I do ?

rabinson_dev · 2021-05-10T18:31:17.599Z

same problem, the message says : “Deploying your changes failed; we will try again shortly.”

attaching SS

Screenshot from 2021-05-10 23-58-481371×652 119 KB

Andrew_Davidson · 2021-05-10T18:47:47.555Z

Folks please accept our apologies for the delays here, see https://status.cloud.mongodb.com/ – unfortunately we’re working through a problem with our underlying TLS certificate provider

Dominic_Lim · 2021-05-19T09:27:57.696Z

Dear Andrew, any updates?

George_Githuma · 2021-05-19T10:41:00.594Z

Hi @Andrew_Davidson, I am having a similar issue as @robinson_dev. Has this been resolved?

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George_Githuma · 2021-05-19T10:49:42.345Z

@Andrew_Davidson I can see from status page that this was resolved on May 10th but can it be a recurrent issue?

mongodb status1366×768 83.2 KB

Dominic_Lim · 2021-05-19T12:59:03.093Z

Hi George, I contacted support earlier. Apparently, the region us-east-1 is full. So I just decided to pick another region.

George_Githuma · 2021-05-19T13:17:41.690Z

@Dominic_Lim Thanks for the hack! let me try it out.

George_Githuma · 2021-05-19T13:39:34.754Z

@Dominic_Lim Thanks for the hack, it worked!

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Andrew_Davidson · 2021-05-19T14:21:56.923Z

Folks apologies for the hiccups here: as folks up-thread alluded to today’s M0 provisioning issue was unrelated to the TLS cert provider mentioned above.

Today we had a log-jam in the backing infrastructure used to power these M0 free tiers in US-East-1 stemming from a significant uptick in deployment velocity combined with provisioning issues: we’ve implemented an enhancement to more aggressively perform the backend provisioning to prevent these issues and they should now be resolved.

-Andrew

Dominic_Lim · 2021-05-19T15:17:07.085Z

No problems! Glad it worked out! I wouldn’t have come back here if I didn’t see a reply of this thread sent to my mail haha

Dominic_Lim · 2021-05-19T15:17:44.158Z

Thanks for the update Andrew! No worries at all! Thank you! =)

system · 2021-05-29T06:24:50.924Z

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