Unable to connect to MongoDB Chapter 1

Victor_48670 · 2019-08-13T13:45:27.524Z

I’m trying to connect to the MonghDB in chapter 1 - hostname: cluster0-shard-00-00-jxeqq.mongodb.net.

I’m unable to connect and I receive this error message:
self signed certificate in certificate chain

Does anyone know what I can do to get this corrected on my system to allow me to connect?

Thank you!

vignesh_2708 · 2019-08-13T15:02:10.948Z

Hey Victor. The hostname " cluster0-shard-00-00-jxeqq.mongodb.net " is correct. Make sure you didn’t add any period in the end. All The Best.

Victor_48670 · 2019-08-13T15:12:37.540Z

Thanks for the reply. I didn’t add a period at the end when attempting to connect - I had just added it to the post.

Natac13 · 2019-08-13T17:28:11.541Z

@Victor_48670

Can I ask what is the command you are running to connect? Or is this with Compass?

Victor_48670 · 2019-08-13T17:53:27.386Z

@natac13 I’m using Compass to connect.

Natac13 · 2019-08-13T19:21:51.762Z

@Victor_48670

Can you share s screenshot of the connection screen or the variables you are using to attempt the connection that is failing?

Should look like the following:

compassM001config

Victor_48670 · 2019-08-13T19:28:22.818Z

Definitely. Here you go.

image.png793×897 28 KB

Natac13 · 2019-08-13T19:39:32.988Z

Well if the password is correct it looks good to me. So I am not really sure how to fix the issue.

I found this post. Which talks about an antivirus blocking files and causing this error.

This post says same thing; that an antivirus program is blocking the files and causing the error.

Maybe those can help.

Shubham_Ranjan · 2019-08-14T15:37:34.912Z

Thanks @natac13 for your contribution.

Hi @Victor_48670,

Please refer this great post by @Kanika and make sure you are not behind a firewall or using a VPN connection. Let me know if the issue still persists.

Thanks,
Shubham Ranjan
Curriculum Support Engineer

Sumanta_02538 · 2020-01-14T08:04:55.409Z

I’m having a problem white connecting.
Error: Server selection timed out after 30000 ms

Shubham_Ranjan · 2020-01-14T08:50:33.844Z

Hi @Sumanta_02538,

It could be a firewall/network/anti-virus related issue. Please ensure the following :

You anti-virus is not blocking the request.
You firewall is not blocking the request.
Make sure the port 27017 is not blocked on your network by going to this link - http://portquiz.net:27017

In addition to this please refer this post.

Thanks,
Shubham Ranjan
Curriculum Services Engineer

system · 2022-09-14T00:41:29.667Z