Trouble Connecting

Eric_Juvet1 · 2024-09-09T05:07:13.891Z

I have checked my connection string, verified my IP is allowed, connected from other clusters. I’m mystified. Can anyone look at the error I am getting and give me a clue?

errorResponse: {
ok: 0,
errmsg: ‘Authentication failed.’,
code: 18,
codeName: ‘AuthenticationFailed’,
‘$clusterTime’: {
clusterTime: new Timestamp({ t: 1725676439, i: 1 }),
signature: [Object]
},
operationTime: new Timestamp({ t: 1725676439, i: 1 })
},
ok: 0,
code: 18,
codeName: ‘AuthenticationFailed’,
‘$clusterTime’: {
clusterTime: new Timestamp({ t: 1725676439, i: 1 }),
signature: {
hash: Binary.createFromBase64(‘b+Q0CdkN/PGgma/YHRlLFJUxoG8=’, 0),
keyId: new Long(‘7411718629122637829’)
}
},
operationTime: new Timestamp({ t: 1725676439, i: 1 }),
connectionGeneration: 0,
[Symbol(errorLabels)]: Set(2) { ‘HandshakeError’, ‘ResetPool’ }
}

Fabio_Ramohitaj · 2024-09-09T07:34:55.464Z

Hi @Eric_Juvet1 and welcome to the community!

Here is explained the error:

Eric_Juvet1:

errmsg: ‘Authentication failed.’,

So you’re entering wrong user or password.

Regards