Slow DB operations

Steephan_Mohan · 2025-01-06T11:40:10.018Z

We are getting slow response for the DB queries from the application. It started working slow from today morning. Please help us in resolving the issues.

steevej · 2025-01-06T14:03:19.638Z

You need to supply a lot more information. There is no way we can help you with what you shared so far.

What is your installation? Atlas, self-manage, RAM size, collection size, …

What is the slow operation? Share the query, share the explain plan.

Steephan_Mohan · 2025-01-06T17:47:02.685Z

Hi,

Thanks for the response, instance details attached.

We are getting slow response in fetching and updating queries operations.

regards,
steephan

image484×514 12 KB

Jack_Woehr · 2025-01-07T00:31:48.294Z

@Steephan_Mohan , since you are a paying customer of Atlas, you should pull down the Get Help menu option from the web interface and put your problem in front of paid support.

Steephan_Mohan · 2025-01-07T06:18:00.732Z

Hi Jack,

Our Support account not enabled, I am getting message “Not Enabled for Support”. I received email for enabling support but response received says “Atlas basic subscription” is supported. Please help us in resolving this issue.

regards,
steephan

Jack_Woehr · 2025-01-07T13:34:29.856Z

Have you tried “Chat with support”?

Also perhaps @Veronica_Cooley-Perry can point you in the right direction.

Veronica_Cooley-Perry · 2025-01-07T15:19:57.293Z

If you don’t have a support plan, you still have access to chat with support as @Jack_Woehr noted.

This doc shares more information on M2 operational limits in case that may be the issue: https://www.mongodb.com/docs/atlas/reference/free-shared-limitations/#operational-limits

There is also a 30 day free support trial that you can activate if you’d like to use it for this purpose. You can activate that through your origanization support page.