Mongodb crash on windows and stop service

Hamed_Mohammadzadeh · 2021-05-22T09:00:48.001Z

Hi Dear I have problem with mongodb stop service:
this my log file:

{"t":{"$date":"2021-05-21T09:03:09.402+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FF6469237A3","module":"mongod.exe","file":".../src/mongo/util/stacktrace_windows.cpp","line":349,"s":"mongo::`anonymous namespace'::printWindowsStackTraceImpl","s+":"43"}}}
{"t":{"$date":"2021-05-21T09:03:09.402+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FF64692563E","module":"mongod.exe","file":".../src/mongo/util/signal_handlers_synchronous.cpp","line":256,"s":"mongo::`anonymous namespace'::myTerminate","s+":"12E"}}}
{"t":{"$date":"2021-05-21T09:03:09.402+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FF6469E90C7","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":88,"s":"mongo::stdx::dispatch_impl","s+":"17"}}}
{"t":{"$date":"2021-05-21T09:03:09.402+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FF6469E90A9","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":92,"s":"mongo::stdx::TerminateHandlerDetailsInterface::dispatch","s+":"9"}}}
{"t":{"$date":"2021-05-21T09:03:09.402+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF80B5DE58","module":"ucrtbase.dll","s":"terminate","s+":"18"}}}
{"t":{"$date":"2021-05-21T09:03:09.402+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF73E61ABF","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"96F"}}}
{"t":{"$date":"2021-05-21T09:03:09.402+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF73E6232B","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"11DB"}}}
{"t":{"$date":"2021-05-21T09:03:09.402+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF73E640E9","module":"VCRUNTIME140_1.dll","s":"_CxxFrameHandler4","s+":"A9"}}}
{"t":{"$date":"2021-05-21T09:03:09.402+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FF646BC77F4","module":"mongod.exe","file":"d:/A01/_work/6/s/src/vctools/crt/vcstartup/src/gs/amd64/gshandlereh4.cpp","line":86,"s":"__GSHandlerCheck_EH4","s+":"64"}}}
{"t":{"$date":"2021-05-21T09:03:09.402+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF83D4492F","module":"ntdll.dll","s":"_chkstk","s+":"11F"}}}
{"t":{"$date":"2021-05-21T09:03:09.402+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF83CA4CEF","module":"ntdll.dll","s":"RtlWalkFrameChain","s+":"14BF"}}}
{"t":{"$date":"2021-05-21T09:03:09.403+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF83CA8AE6","module":"ntdll.dll","s":"RtlRaiseException","s+":"316"}}}
{"t":{"$date":"2021-05-21T09:03:09.403+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF80659689","module":"KERNELBASE.dll","s":"RaiseException","s+":"69"}}}
{"t":{"$date":"2021-05-21T09:03:09.403+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF73DD6210","module":"VCRUNTIME140.dll","s":"CxxThrowException","s+":"90"}}}
{"t":{"$date":"2021-05-21T09:03:09.403+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FF64698CAE1","module":"mongod.exe","file":"C:/data/mci/6f2c6d3b3837cfd5ad4646829a125b4d/src/build/opt/mongo/base/error_codes.cpp","line":1881,"s":"mongo::error_details::throwExceptionForStatus","s+":"421"}}}
{"t":{"$date":"2021-05-21T09:03:09.403+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FF64692FFE3","module":"mongod.exe","file":".../src/mongo/util/assert_util.cpp","line":256,"s":"mongo::uassertedWithLocation","s+":"1B3"}}}
{"t":{"$date":"2021-05-21T09:03:09.403+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FF64587394E","module":"mongod.exe","file":".../src/mongo/db/ftdc/controller.cpp","line":254,"s":"mongo::FTDCController::doLoop","s+":"5DE"}}}
{"t":{"$date":"2021-05-21T09:03:09.403+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FF64587320C","module":"mongod.exe","file":"C:/Program Files (x86)/Microsoft Visual Studio/2019/Professional/VC/Tools/MSVC/14.26.28801/include/thread","line":44,"s":"std::thread::_Invoke<std::tuple<<lambda_726633d7e71a0bdccc2c30a401264d8c> >,0>","s+":"2C"}}}
{"t":{"$date":"2021-05-21T09:03:09.403+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF80B1268A","module":"ucrtbase.dll","s":"o_exp","s+":"5A"}}}
{"t":{"$date":"2021-05-21T09:03:09.403+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF82FC7974","module":"KERNEL32.DLL","s":"BaseThreadInitThunk","s+":"14"}}}
{"t":{"$date":"2021-05-21T09:03:09.403+04:30"},"s":"F",  "c":"CONTROL",  "id":23134,   "ctx":"ftdc","msg":"Unhandled exception","attr":{"exceptionString":"0xE0000001","addressString":"0x00007FFF80659689"}}
{"t":{"$date":"2021-05-21T09:03:09.403+04:30"},"s":"F",  "c":"CONTROL",  "id":23136,   "ctx":"ftdc","msg":"*** stack trace for unhandled exception:"}
{"t":{"$date":"2021-05-21T09:03:09.405+04:30"},"s":"I",  "c":"CONTROL",  "id":31380,   "ctx":"ftdc","msg":"BACKTRACE: {bt}","attr":{"bt":{"backtrace":[{"a":"7FFF80659689","module":"KERNELBASE.dll","s":"RaiseException","s+":"69"},{"a":"7FF646924E29","module":"mongod.exe","file":".../src/mongo/util/signal_handlers_synchronous.cpp","line":97,"s":"mongo::`anonymous namespace'::endProcessWithSignal","s+":"19"},{"a":"7FF64692564D","module":"mongod.exe","file":".../src/mongo/util/signal_handlers_synchronous.cpp","line":257,"s":"mongo::`anonymous namespace'::myTerminate","s+":"13D"},{"a":"7FF6469E90C7","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":88,"s":"mongo::stdx::dispatch_impl","s+":"17"},{"a":"7FF6469E90A9","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":92,"s":"mongo::stdx::TerminateHandlerDetailsInterface::dispatch","s+":"9"},{"a":"7FFF80B5DE58","module":"ucrtbase.dll","s":"terminate","s+":"18"},{"a":"7FFF73E61ABF","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"96F"},{"a":"7FFF73E6232B","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"11DB"},{"a":"7FFF73E640E9","module":"VCRUNTIME140_1.dll","s":"_CxxFrameHandler4","s+":"A9"},{"a":"7FF646BC77F4","module":"mongod.exe","file":"d:/A01/_work/6/s/src/vctools/crt/vcstartup/src/gs/amd64/gshandlereh4.cpp","line":86,"s":"__GSHandlerCheck_EH4","s+":"64"},{"a":"7FFF83D4492F","module":"ntdll.dll","s":"_chkstk","s+":"11F"},{"a":"7FFF83CA4CEF","module":"ntdll.dll","s":"RtlWalkFrameChain","s+":"14BF"},{"a":"7FFF83CA8AE6","module":"ntdll.dll","s":"RtlRaiseException","s+":"316"},{"a":"7FFF80659689","module":"KERNELBASE.dll","s":"RaiseException","s+":"69"},{"a":"7FFF73DD6210","module":"VCRUNTIME140.dll","s":"CxxThrowException","s+":"90"},{"a":"7FF64698CAE1","module":"mongod.exe","file":"C:/data/mci/6f2c6d3b3837cfd5ad4646829a125b4d/src/build/opt/mongo/base/error_codes.cpp","line":1881,"s":"mongo::error_details::throwExceptionForStatus","s+":"421"},{"a":"7FF64692FFE3","module":"mongod.exe","file":".../src/mongo/util/assert_util.cpp","line":256,"s":"mongo::uassertedWithLocation","s+":"1B3"},{"a":"7FF64587394E","module":"mongod.exe","file":".../src/mongo/db/ftdc/controller.cpp","line":254,"s":"mongo::FTDCController::doLoop","s+":"5DE"},{"a":"7FF64587320C","module":"mongod.exe","file":"C:/Program Files (x86)/Microsoft Visual Studio/2019/Professional/VC/Tools/MSVC/14.26.28801/include/thread","line":44,"s":"std::thread::_Invoke<std::tuple<<lambda_726633d7e71a0bdccc2c30a401264d8c> >,0>","s+":"2C"},{"a":"7FFF80B1268A","module":"ucrtbase.dll","s":"o_exp","s+":"5A"},{"a":"7FFF82FC7974","module":"KERNEL32.DLL","s":"BaseThreadInitThunk","s+":"14"}]}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF80659689","module":"KERNELBASE.dll","s":"RaiseException","s+":"69"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FF646924E29","module":"mongod.exe","file":".../src/mongo/util/signal_handlers_synchronous.cpp","line":97,"s":"mongo::`anonymous namespace'::endProcessWithSignal","s+":"19"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FF64692564D","module":"mongod.exe","file":".../src/mongo/util/signal_handlers_synchronous.cpp","line":257,"s":"mongo::`anonymous namespace'::myTerminate","s+":"13D"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FF6469E90C7","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":88,"s":"mongo::stdx::dispatch_impl","s+":"17"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FF6469E90A9","module":"mongod.exe","file":".../src/mongo/stdx/set_terminate_internals.cpp","line":92,"s":"mongo::stdx::TerminateHandlerDetailsInterface::dispatch","s+":"9"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF80B5DE58","module":"ucrtbase.dll","s":"terminate","s+":"18"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF73E61ABF","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"96F"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF73E6232B","module":"VCRUNTIME140_1.dll","s":"_NLG_Return2","s+":"11DB"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF73E640E9","module":"VCRUNTIME140_1.dll","s":"_CxxFrameHandler4","s+":"A9"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FF646BC77F4","module":"mongod.exe","file":"d:/A01/_work/6/s/src/vctools/crt/vcstartup/src/gs/amd64/gshandlereh4.cpp","line":86,"s":"__GSHandlerCheck_EH4","s+":"64"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF83D4492F","module":"ntdll.dll","s":"_chkstk","s+":"11F"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF83CA4CEF","module":"ntdll.dll","s":"RtlWalkFrameChain","s+":"14BF"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF83CA8AE6","module":"ntdll.dll","s":"RtlRaiseException","s+":"316"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF80659689","module":"KERNELBASE.dll","s":"RaiseException","s+":"69"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF73DD6210","module":"VCRUNTIME140.dll","s":"CxxThrowException","s+":"90"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FF64698CAE1","module":"mongod.exe","file":"C:/data/mci/6f2c6d3b3837cfd5ad4646829a125b4d/src/build/opt/mongo/base/error_codes.cpp","line":1881,"s":"mongo::error_details::throwExceptionForStatus","s+":"421"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FF64692FFE3","module":"mongod.exe","file":".../src/mongo/util/assert_util.cpp","line":256,"s":"mongo::uassertedWithLocation","s+":"1B3"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FF64587394E","module":"mongod.exe","file":".../src/mongo/db/ftdc/controller.cpp","line":254,"s":"mongo::FTDCController::doLoop","s+":"5DE"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FF64587320C","module":"mongod.exe","file":"C:/Program Files (x86)/Microsoft Visual Studio/2019/Professional/VC/Tools/MSVC/14.26.28801/include/thread","line":44,"s":"std::thread::_Invoke<std::tuple<<lambda_726633d7e71a0bdccc2c30a401264d8c> >,0>","s+":"2C"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF80B1268A","module":"ucrtbase.dll","s":"o_exp","s+":"5A"}}}
{"t":{"$date":"2021-05-21T09:03:09.406+04:30"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"  Frame: {frame}","attr":{"frame":{"a":"7FFF82FC7974","module":"KERNEL32.DLL","s":"BaseThreadInitThunk","s+":"14"}}}
{"t":{"$date":"2021-05-21T09:03:09.407+04:30"},"s":"I",  "c":"CONTROL",  "id":23131,   "ctx":"ftdc","msg":"Failed to open minidump file","attr":{"dumpName":"C:\\Program Files\\MongoDB\\Server\\4.4\\bin\\mongod.2021-05-21T04-33-09.mdmp","error":"Access is denied."}}
{"t":{"$date":"2021-05-21T09:03:09.407+04:30"},"s":"F",  "c":"CONTROL",  "id":23137,   "ctx":"ftdc","msg":"*** immediate exit due to unhandled exception"}

Ramachandra_Tummala · 2021-05-26T02:34:48.578Z

Hamed_Mohammadzadeh:

"msg":"Failed to open minidump file","attr":{"dumpName":"C:\\Program Files\\MongoDB\\Server\\4.4\\bin\\mongod.2021-05-21T04-33-09.mdmp","error":"Access is denied."}}
{"t":{"$date":"2021-05-21T09:03:09.407+04:30"},"s":"F",  "c":"CONTROL",  "id":23137,   "ctx":"ftdc","msg":"*** immediate exit due to unhandled exception"}

I think it is permissions issue.As what user you tried to start mongod
Do you always start mongod with mongod command or it is configured to start automatic as service on reboot?

Hamed_Mohammadzadeh · 2021-06-04T05:48:52.807Z

I add auth for mongodb.
I install windows version of mongodb and autmatic start in windows service.
Install in windows server 2019 and username is Administrator

Hamed_Mohammadzadeh · 2021-06-04T09:06:55.491Z

I read this:
comem-archioweb/install-mongodb.md at master · MediaComem/comem-archioweb (github.com)

and in last issue say set USERPROFILE and I do it and wait for result.

Yunqi_Li · 2022-01-12T01:53:30.968Z

@Hamed_Mohammadzadeh I have the same problem. Installing the mongodb on windows for me, still stops when I run ‘mongod’ in the PowerShell

titik_andini · 2024-09-13T10:30:10.216Z

Hi
Is there anyone who has solved this issue?
I have the same problem and it is very annoying