Missing Proof of Completion in new university

Gaurav_Sahu1 · 2022-11-27T13:44:44.653Z

Hi,

My proof of completion for M001 and M121 is missing in the new MongoDB University. Please see the screenshots below for your reference. Kindly help in resolving this issue at the earliest.

M001_proof_of_completion1135×900 49.6 KB

Ramachandra_Tummala · 2022-11-28T02:21:21.312Z

What do you see under my completed courses?

Satyam · 2022-11-28T05:30:16.672Z

Hey @Gaurav_Sahu1,

Welcome to the MongoDB Community Forums!

You should be able to see your Completion Certificates under the Proof of Completion tab in My Dashboard in the new LMS.

Kindly let us know if you are still facing some issues accessing your completion proofs. Please feel free to reach out for anything else as well.

Regards,
Satyam

Gaurav_Sahu1 · 2022-11-28T14:52:31.784Z

I see only one proof of completion (M201: MongoDB Performance). However, I’ve completed 3 courses (M001, M121 and M201)

image3548×1226 201 KB

Satyam · 2022-11-29T06:14:55.501Z

Hey @Gaurav_Sahu1,

I checked and found that you completed M001 and M121 recently this month. You should be able to see your proofs of completion post Dec 1, when we fully migrate to the new LMS. In the meanwhile, you can access your course completion certificates from the old University platform.

Regards,
Satyam

Yilmaz_Durmaz · 2022-11-29T07:55:44.045Z

Hi @Satyam ,

I can say the old "proof of completion"s can be seen under the new Learner Dashboard (generic link) (at least in my account, it shows)

I don’t know how it will be after full migration, but I hope that also includes having a link to them under the course pages themselves.

Gaurav_Sahu1 · 2022-11-29T17:17:17.276Z

Thank you @Satyam. I’ll wait for the migration to complete and check again later.

Gaurav_Sahu1 · 2022-12-09T13:49:01.474Z

@Satyam I hope the migration would have been completed by now. However, I still do not see all 3 Proof of Completions here. Also, the ‘Completed’ tab shows only one course (M201) instead of 3.

image3582×1706 272 KB

Satyam · 2022-12-13T06:54:29.374Z

Hey @Gaurav_Sahu1,

I have raised this issue with the concerned team. Will update you once I hear back from them.

Regards,
Satyam

Gaurav_Sahu1 · 2022-12-23T14:21:26.893Z

Hi @Satyam
Any update on this thread? Wondering when would this issue be resolved. It’s been almost a month since this issue was first reported.

Satyam · 2022-12-28T06:11:02.634Z

Hey @Gaurav_Sahu1,

You should have received an email from one of our team members (learn@mongodb.com). Kindly respond to that mail if the issue still persists.

Please feel free to reach out for anything else as well.

Regards,
Satyam

Gaurav_Sahu1 · 2023-01-01T14:42:39.669Z

Thanks @Satyam. The issue is now resolved.

system · 2023-01-06T14:43:28.268Z

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