Error code 8000 (AtlasError): missing nsInfo, labels: {}

Abhijit_Roy2 · 2024-12-06T20:39:07.628Z

Hi!

Has anyone come up with this error:


`Error: Kind: Command failed: Error code 8000 (AtlasError): missing nsInfo, labels: {}`
``

I got this when I tried using bulk_write?

Everything else seems right in terms of using other commands.

Using mongo DB version: 8.0.3, Using shared cluster.

Also, using the latest rust driver.

Code: https://pastebin.com/bAzSXLSi

Github issue: https://github.com/mongodb/mongo-rust-driver/issues/1260

Any help guys?

Rishit_Bhatia · 2024-12-11T19:11:08.778Z

Hey @Abhijit_Roy2 ,

Thanks for raising it. This has been identified as a bug in our proxy service and we are actively working to resolve it. The fix once deployed should allow you to use bulkWrite with the shared tier as well. Hope that helps.

Thanks,

Rishit.

Luis_Osta · 2024-12-31T20:13:32.118Z

@Rishit_Bhatia I’m still getting this issue when using the shared tier, do you know when the fix should be out by? Thanks!

Rishit_Bhatia · 2025-01-02T16:29:12.883Z

Hey @Luis_Osta , the fix is expected within the next few weeks. I’ll update this thread when its out. Hope that helps.

Fernando_Mondo · 2025-02-14T22:04:47.610Z

Hi @Rishit_Bhatia, do you happen to have an estimated timeline for when this issue will be fixed?

Rishit_Bhatia · 2025-02-19T21:37:51.888Z

Hey @Fernando_Mondo and others following this thread,

Just checked and it seems like because of some other higher priority issues that came up, this was pushed out but will be picked up soon. The estimated timeline for the fix to be in place is around the end of March.

Thanks,

Rishit.

Artur_57972 · 2025-03-20T14:15:43.435Z

Hi @Rishit_Bhatia,

Any news regarding this issue? I’m trying to deploy a Rust API server with an Atlas MongoDB instance and I’m getting this same error.

Rishit_Bhatia · 2025-03-24T16:23:26.261Z

Hi @Artur_57972,

Thanks for reaching out. This release is scheduled for April 2nd. Hope that helps.

Thanks,

Rishit.

Artur_57972 · 2025-03-24T17:19:26.522Z

Looking forward to it.

Artur_57972 · 2025-04-03T19:57:41.383Z

I just tried it, and it’s still not working for me. Same error.

Rishit_Bhatia · 2025-04-03T20:10:02.384Z

This has been merged and will be made available in the release early next week.