MongoDB Hires for Sales Academy Program

Ellie Purdy
February 3, 2021 | Updated: August 11, 2023
#Culture #Campus Brand

We’re thrilled to be hiring for MongoDB’s Sales Academy program! This program prepares emerging professionals with the training and experience they need to jumpstart a career in sales. We’re looking for recent college graduates and career changers with an interest in technology to join our rapidly growing sales team.

“The creation of a program designed to develop recent college graduates and career changers into sales professionals is a natural extension of MongoDB’s culture of talent development. We have best in breed sales enablement and onboarding programs, and a “BDR to CRO” program focused on accelerating sales careers. We have an opportunity to bring these world-class training programs to those who are starting their careers, and to turn emerging professionals into future leaders at MongoDB.” - Meghan Gill, SVP Sales Operations & SDR

The Sales Academy is a full-time, paid 12-week training program based in Austin, TX. It will focus on training and developing future MongoDB Sales Development Representatives as, upon completion, these employees will move into a full time SDR position. Those who are part of the Sales Academy have direct one-on-one support from their sales mentors, MongoDB’s leadership team, and each other. These new employees complete a best-in-class training program, which includes both technical concepts and sales processes. Through regular coaching and professional development training, our Sales Academy employees graduate from the program and become full-time Sales Development Representatives (SDRs) at MongoDB.

Hannah Branfman was part of our SDR Internship program and, upon graduating from her school, joined us full-time. Hannah has since been promoted to an Account Executive role. When asked about what sales at MongoDB is like, Hannah says:

“If you have ambition, are coachable and have a strong desire to learn, MongoDB will be a great fit for you. You have to be willing to make mistakes and remain naturally curious — don’t stop asking questions! If you have the perseverance to not only get here, but to then set the bar high for yourself and surpass it, you will fit in great. Get ready to make an impact!” - Hannah Branfman, Account Executive

Abhi Kotti joined our September ‘21 Sales Academy cohort upon graduation from Arizona State. We asked Abhi about how he overcame his worries and fears about the transition from school into the workplace:

“After officially joining the Sales Academy, my worries and fears about starting my first job out of school went away quickly. MongoDB welcomed me into such a warm and friendly culture, with everyone so willing to help. If I were to give advice to someone joining Sales Academy, I would really emphasize that they are in a great place to thrive and learn, regardless of previous experience.” - Abhi Kotti, Account Executive

We’re eager to find the next addition to the MongoDB Sales team. If you’re interested in kickstarting your sales career at MongoDB in our Austin office, this could be the perfect fit for you! Visit our Sales department careers page to apply for a Sales Academy role. We look forward to reviewing your application and getting to know you.

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MongoDB’s Customer Success Team Is Growing: Meet Members from Our EMEA Team

MongoDB is the perfect home for anybody looking to join a dynamic, fast-paced, and rapidly growing technology company that’s blazing a trail in the database market. And because we’re onboarding new customers constantly — from massive household brands to the newest startup — we need amazing people to set them up for success from day one. Customer Success (CS) is one team that does just that. MongoDB currently is looking for talented people worldwide to be part of a team that delivers next-generation solutions for driving digital transformation with a diverse roster of clients. Want interview tips for our Customer Success roles? Read this blog. As MongoDB’s frontline resource, you’ll share the journey with each customer from initial onboarding all the way through each phase of the customer’s plan, developing strong and lasting partnerships along the way. Members from our EMEA-based CS team give their take on what to expect while working at MongoDB. Diverse Backgrounds Are More Than Welcome The Customer Success team is composed of creative teammates from a wide variety of backgrounds. As an inclusive community that values your ideas and embraces differences, the CS team believes all backgrounds and experiences can provide value to the role and the customers we serve. Despite this diversity, team members all share two core characteristics: a shared passion for innovation and technology, and a zest for connecting with people. Giuliana Alderisi , a Customer Success Specialist at MongoDB who oversees the Italian, Spanish, and Nordics region, speaks to the diversity of experiences across the CS team. “Our background as Customer Success Specialists are really heterogeneous,” she says. “I’m a computer engineer, but I know teammates who come from very different backgrounds, such as economics, sales development, and marketing, just to name a few. Of course, to increase the level of support we provide to customers, we also come from different countries and speak different languages. I always enjoy the ability to look at things from a different perspective. So, needless to say, I love our coffee breaks where we share our experiences.” One of those teammates she enjoys meeting with is Lucia Fabrizio , a Customer Success Manager covering the Enterprise Italian market. “After spending some years in sales and enablement roles, I found myself eager to start a new challenge, and I really wanted to better understand what happens after the sale is closed,” Lucia says. “I knew I enjoyed inspiring and educating others, as well as guiding them as they solved problems and tackled new opportunities, but I was unsure what my next career move could be. Then I came across MongoDB’s Customer Success Manager role, and it ticked all the boxes. I would describe myself as an introvert, which doesn’t mean I am shy. I simply enjoy listening and using my genuine curiosity to dive deeply into any situation and then act strategically. I’ve learned that this is a great quality for Customer Success Managers.” What You Do Matters The opportunities for discovery and growth are seemingly boundless for MongoDB’s CSMs. “The team is incredibly skilled and inclusive,” says Giuliana. “It is rare that I spend a day without learning something new from my team members.” So far for Giuliana, this has included everything from pipeline generation and work on expansions to improving soft skills and stakeholder management. And according to Giuliana, building together within the MongoDB community is an immensely enjoyable process. “We all know each of us has different talents and different skills, so collaboration is not just essential — it is promoted. We brainstorm together and openly share the ideas we have to make our customers successful,” she says. “MongoDB is big, so sometimes it might be difficult to identify the right person or department you should reach out to get the task done. However, everyone at MongoDB is super friendly, and in a matter of minutes, you’ll find the answer you’re looking for.” Part of the golden learning opportunities for those on the CS team is the chance to familiarize yourself with the full range of exciting products at the company’s disposal. You’ll have the freedom to explore the many facets of MongoDB, gain an understanding of how the products work, and collaborate with a variety of talented individuals. “We work with a lot of different customers and industries,” Guiliana says. “We’re specialized in driving them to success while they use MongoDB products, no matter who is the final user. This also means we are product-certified and get to know the major MongoDB products so we can properly help our customers.” MongoDB does everything it can to provide team members with the tools, resources, and training needed to hit the ground running. We have a dedicated Customer Success boot camp that runs in parallel to our Sales boot camp, helping the team prepare to work with customers, including onboarding. In addition, the CS team has put together product certifications that focus on role-playing so members can practice working with customers. For those intimidated by high-level tech, the CS team is always surrounded by world-class experts who are giving of their time and eager to bring members up to speed on all of MongoDB’s latest offerings. This includes partnering with the Product team to receive additional training, particularly for new products and tools. Being Our Customers' Voice and Advocate In the CS role, you don’t just get to know the emerging and cutting-edge products; you also cultivate lasting relationships with your customers. This includes everything from brainstorming creative ways for customers to adopt new features to ensuring their business is set up for scale, continuity, and sustainability. And because the CS team partners with a range of people in various job roles and companies, the top skills needed to successfully drive these relationships are: Technical acumen and interest in our technology Curiosity and eagerness to learn continuously Empathy for our customers “The base of MongoDB’s Customer Success program — at least how I think of it — is moving from a ‘vendor-customer’ relationship to an actual partnership with our customers,” says Lucia. “This is because we understand the importance of being our customers’ advocate, not only supporting them through pain points but by listening first and bringing their voice to our internal teams. When I meet with customers, I tell them to think of me as an ‘orchestra director’ who’s bringing all the relevant MongoDB personas together to support them through each phase of their plan and create new goals together.” A Strong Culture Built on Core Values Both Lucia and Giuliana speak glowingly about the culture at MongoDB. As Guiliana explains, the team is encouraged to work together on brainstorming sessions and lightning talks to compare notes and share their knowledge with their peers. “We’re also asked to take the time to explore new initiatives to help the CS program grow and find new ways to help our customers,” Giuliana adds. “This was already great before COVID-19 and became even more important when the pandemic affected our lives.” Giuliana also appreciates MongoDB’s benefit offerings such as the Emergency Care Leave, which helped to ensure parents would not feel guilty taking care of their children during the height of the pandemic. As a matter of fact, she adds, “None of the customer-focused or new-hire programs, trainings, or onboardings stopped; MongoDB simply adapted and pivoted with a great effort of creativity and relentlessness.” Lucia has some parting wisdom for those hoping to join the team : “Be comfortable challenging the norm and bringing your own perspective” she says. “You are the CEO of your portfolio, but it is essential to 'build together’ across the multitude of cross-functional teams here.” Interested in pursuing a Customer Engineering career at MongoDB? We have several open roles on our team and would love for you to build your career with us!

February 3, 2021

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MongoDB Database Observability: Integrating with Monitoring Tools

This post is the final in a three-part series on leveraging database observability. Welcome back to our series on Leveraging Database Observability! Our previous post showcased a real-world use case highlighting how MongoDB Atlas’s observability tools effectively tackle database performance challenges. Whether you’re a developer, DBA, or DevOps engineer, our mission is to empower you to harness the full potential of your data through our observability suite . Integrating Atlas metrics with your central enterprise observability tools can simplify your operations. By seamlessly working with popular observability tools, our approach helps teams streamline workflows and enhance visibility across systems. Integrating MongoDB Atlas with third-party monitoring tools MongoDB’s developer data platform combines all essential data services for building modern applications within a unified experience. Our purpose-built observability tools for Atlas environments offer automatic monitoring and optimization, guiding diagnostics tailored specifically for MongoDB. Additionally, we extend Atlas metrics into your existing enterprise observability stack, enabling seamless integration without replacing your current tools. This creates a consolidated, single-pane view that unifies Atlas telemetry with other tech and application metrics, ensuring comprehensive visibility into both database and full-stack performance. This integration empowers you to monitor, receive alerts, and make data-driven decisions within your existing workflows, driving greater efficiency. Below is a quick guide to modifying integration settings through the Atlas UI and the popular integrations we support: Navigate to the Project Integrations page in Atlas. Choose the organization and project you want to configure from the navigation bar. On the Project Integrations page, select the third-party services you’d like to integrate. Configure the chosen services with the required API keys and regions. Critical integrations for your observability platform With Atlas’s Datadog and Prometheus integrations, you can send critical MongoDB metrics to these platforms, empowering detailed, real-time monitoring. Through Datadog , you can track database operation counts, query efficiency, and resource usage, ideal for pinpointing bottlenecks and managing resources. Similarly, Prometheus enables you to monitor essential metrics like query times, connection rates, and memory usage, supporting flexible tracking of database health and performance. Both integrations facilitate proactive detection of issues, alert configuration for resource thresholds, and a cohesive view of Atlas data when visualized in Grafana. Atlas’s integration with PagerDuty streamlines incident management by sending metrics like performance alerts, billing anomalies, and security events directly to PagerDuty. This integration records incidents automatically, notifies teams upon alerts, and supports two-way syncing, ensuring resolved alerts in Atlas are reflected in PagerDuty. It enables efficient incident response and resource allocation to maintain system stability. With Atlas integrations for Microsoft Teams and Slack, you can route key metrics—such as query latency, disk usage, and throughput—to these channels for timely updates. Teams can use these insights for real-time performance monitoring, incident response, and collaboration. Notifications through these platforms ensure your team stays informed on database performance, storage health, and user activity changes as they occur. Use case: Centralized observability with MongoDB Atlas, Datadog, and Slack Let’s walk through a hypothetical scenario for ShopSmart, an e-commerce company that leverages MongoDB Atlas to manage its product catalog and customer data. As traffic surges, the DevOps team faces challenges in monitoring application performance and database health effectively. To tackle these challenges, the team leverages MongoDB Atlas’ integration with Datadog and Slack, creating a powerful observability ecosystem. Integrating MongoDB Atlas with Datadog: The team pushes key MongoDB Atlas metrics into Datadog, such as query performance, connection counts, and Atlas Vector Search metrics. With Datadog, they can visualize these metrics and correlate overall MongoDB performance with their other applications. Out-of-the-box monitors and dedicated dashboards allow the team to track metrics like throughput, average read/write latency, and current connections. This visibility helps pinpoint bottlenecks in real time, ensuring optimal database performance and improving overall application responsiveness. Setting up alerts in Datadog: The team configures alerts for critical metrics like high query latency and increased error rates. When thresholds are breached, Datadog instantly notifies the team. This proactive approach allows the team to address potential performance issues before they impact customers. Integrating Datadog with Slack: To ensure fast communication, alerts are sent directly to the dedicated Slack channel, “ShopSmart-Alerts.” This integration fosters seamless collaboration, enabling the team to discuss and resolve issues in real-time. With these integrations, ShopSmart’s engineering team can monitor performance quickly and address issues efficiently. The unified observability approach enhances operational efficiency, improves the customer experience, and supports ShopSmart’s competitive edge in the e-commerce industry. By leveraging MongoDB Atlas, Datadog, and Slack, the team ensures scalable performance and drives continuous innovation. Conclusion MongoDB Atlas empowers developers and organizations to achieve unparalleled observability and control over their database environments. By seamlessly integrating with central enterprise observability tools, Atlas enhances your ability to monitor performance metrics and ensures you can do so within your existing workflows. This means you can focus on building modern applications confidently, knowing you have the insights and alerts necessary to maintain optimal performance. Embrace the power of MongoDB Atlas and transform your approach to database management—because your applications can thrive when your data is observable. And that wraps up our Leveraging Database Observability series! We hope you learned something new and found value in these discussions. Sign up for MongoDB Atlas , our cloud database service, to see database observability in action. To dive deeper and expand your knowledge, check out this learning byte for more insights on the MongoDB observability suite and how it can enhance your database performance.

November 14, 2024